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For Companies At a Glance
- Tasks: Manage property claims and provide solutions in a vibrant team environment.
- Company: Join a dynamic loss adjusting organisation with a nationwide presence.
- Benefits: Enjoy a salary up to £28,000, 25 days holiday, and flexible benefits.
- Why this job: Make a real impact by helping clients through challenging situations with empathy.
- Qualifications: Experience in property claims handling and excellent customer service skills are essential.
- Other info: Work in a fast-paced environment with opportunities for personal growth.
The predicted salary is between 24000 - 32000 £ per year.
An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
As a Property Claims Handler you will:
- Answer incoming telephone calls and deal with incoming electronic instructions.
- Liaise with customers, clients, insurers via the telephone, email and in writing.
- Handle and resolve insurance related technical questions from clients.
- Monitor the progress of new and existing claims within strict deadlines.
- Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
- Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.
Experience required:
- Buildings/Property Claims handling experience cradle to grave - Essential
- Excellent customer services skills within a telephone environment - Essential
- Be able to work within a targeted environment - Essential
- Diary management experience - Essential
- Experience of booking and arranging appointments - Essential
- The ability to manage and prioritise own workload - Essential
- Experience of handling and dealing with challenging situations - Essential
- Experience of handling complaints - Essential
- Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
Salary & Benefits: up to £28,000 per annum plus flexi benefits including 25 days holiday plus the option to buy additional.
Property Claims Handler employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler
✨Tip Number 1
Familiarise yourself with the common types of property claims, such as those related to fire, flood, and water damage. Understanding these scenarios will help you demonstrate your expertise during interviews and show that you can empathise with clients facing these challenges.
✨Tip Number 2
Brush up on your customer service skills, especially in a telephone environment. Practising how to handle difficult conversations and complaints can set you apart, as this role requires excellent communication and empathy when dealing with clients who have experienced losses.
✨Tip Number 3
Showcase your ability to manage a caseload effectively. Prepare examples from your past experience where you successfully prioritised tasks and met deadlines, as this is crucial for handling multiple claims simultaneously in a busy team.
✨Tip Number 4
Network with professionals in the insurance and claims handling industry. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations, increasing your chances of landing the job with us.
We think you need these skills to ace Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property claims handling. Include specific examples of how you've managed claims from start to finish, showcasing your ability to assess liability and make decisions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Emphasise your customer service skills and your experience in dealing with challenging situations, as these are crucial for the position.
Highlight Relevant Experience: In your application, clearly outline your experience with diary management and booking appointments. Mention any specific tools or systems you’ve used to manage your workload effectively.
Show Empathy and Communication Skills: Demonstrate your empathy skills in your application by providing examples of how you've supported customers through difficult situations. Good communication is key, so ensure your writing is clear and professional.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Claims Experience
Be prepared to discuss your previous experience in handling property claims. Highlight specific cases where you successfully managed claims from start to finish, demonstrating your understanding of the process and your ability to make sound decisions.
✨Demonstrate Excellent Customer Service Skills
Since this role requires strong customer service abilities, think of examples where you've effectively communicated with clients, especially in challenging situations. Show how you handled complaints and resolved issues while maintaining empathy and professionalism.
✨Prepare for Technical Questions
Anticipate technical questions related to insurance claims. Brush up on common terminology and processes in the property claims sector so you can confidently address any queries that may arise during the interview.
✨Time Management and Prioritisation
The role demands excellent diary management and the ability to prioritise tasks. Be ready to discuss how you manage your workload, meet deadlines, and handle multiple claims simultaneously without compromising quality.
