Site Reliability and DevOps - Senior Site Reliability Engineer

Join Whitbread as a Senior Site Reliability Engineer and help ensure our systems run at their best, delivering exceptional experiences for both our guests and teams. You’ll focus on improving performance, designing and automating processes, and collaborating with teams to build reliable, scalable Digital platforms and continuously improve to meet evolving business needs. If you're passionate about keeping systems running smoothly, this is the role for you.

Role: Senior Site Reliability Engineer

Contract Type: Full-Time and Permanent

Location: Holborn, London and a hybrid way of working with a minimum of 3 days a week in the office.

Why You’ll Love It Here

• Healthcare: Individual & Family BUPA healthcare
• 10% matched pension
• Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand

What You’ll Be Doing

• Work with technical product managers and product architects to review requirements and identify areas of risks to the performance of the Digital platforms.
• Review architecture and detailed designs to ensure risks are considered and are mitigated.
• Enable and support the code review process to ensure the code delivered meets the standards on performance.
• Enable and support profiling of any code performing poorly and the identification of optimizations.
• Review customer support issues and customer feedback to identify any missed performance risks and areas to protect further.
• Participate in the investigation, diagnosis and solution of customer support issues related to performance and resiliency.
• Contribute to root cause analysis of performance problems, covering product and process, to support continuous improvement of our teams and organisation.
• Drive innovation, implement observability in a distributed production environment to monitor online platforms health for performance and resiliency.
• Monitor, identify and correct the most complex tech defects and issues to maintain fully functioning technology systems and platforms.
• Explore and evaluate emerging technologies, market trends, and innovations, assessing their potential to add value to strategy formation, planning, and decision-making within Whitbread.

What You’ll Need

• Highly experienced SRE Engineer with solid proven experience in IT who can influence teams in the best practice in SRE.
• A DevOps mindset with a willingness to share knowledge and able to influence others.
• Strong experience of implementing AWS production systems for high-value transactional websites including cost predictions, optimisations, resilience and performance.
• Experience in Observability & Reliability Engineering using APM tools such as Dynatrace, AppDynamics.
• Strong knowledge in performance tuning of Java Backend services and implementation of logging & tracing in large scale distributed systems.
• Experience in identification, isolation of production performance and reliability P1/P2 issues on large-scale distributed systems.
• Provide RCA for recurring incidents and work along with Tech Leads community for resolution.
• Working knowledge for Agile processes and tools required to promote this methodology.
• Leadership and team management skills, with the ability to inspire and develop a high-performing team.
• Should have experience in java programming skills to write custom functions/codes.
• Should have knowledge on performance tuning of Database and caching components for scalability and availability.

Be part of our Technology Team at Whitbread. Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.