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- Tasks: Lead a team, deliver exceptional customer service, and support daily store operations.
- Company: Join Pavers Shoes, a family-oriented business with strong green values and growth opportunities.
- Benefits: Enjoy a competitive pay rate, generous staff discounts, and access to career development resources.
- Why this job: Be part of a supportive culture that values personal growth and teamwork while having fun at work.
- Qualifications: Ideal for supervisors or aspiring leaders with a passion for customer service and team motivation.
- Other info: This is a part-time, 6-month temporary contract with flexible hours, including weekends.
Are you a friendly, engaging individual with a can-do attitude and passion for great customer service? Do you like to lead by example and motivate a team to achieve results? Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression? If you are a Supervisor, aspiring Supervisor, or have keyholder experience, and love providing an exceptional customer experience, then this could be the opportunity for you!
Our stores are like family, offering a nurturing environment to learn, grow, and thrive while having fun at work. You will deliver high levels of customer service, advising on shoe care, handbags, and accessories to meet customer needs. Working closely with the store management team, you will inspire and support your team in creating a customer-first culture, providing genuine, honest, and knowledgeable advice on our products.
Position Details:
- Part-time Supervisor - 6 Month Temporary Contract in Ashford at the McArthurGlen Designer Outlet, working 20 hours per week.
- Good availability required, including weekends and weekdays.
Pay, Hours & Benefits:
- £12.10 per hour. After completing the retail induction PaSS stages, pay increases to £12.35 per hour.
- Generous Staff Discount scheme, some shareable with family and friends.
- Holiday entitlement increases with service.
- Company Contribution Pension.
- Access to the Pavers Foundation: a charitable grant scheme.
- Access to the Pavers Academy for career development through online and face-to-face training, apprenticeships, qualifications, and mentoring.
- Wellbeing and financial support via RetailTRUST.
Responsibilities:
- Support the management team in daily store operations and team coaching, driving KPI achievement.
- Provide high levels of customer service, advising on shoe care and accessories.
- Be self-aware, take responsibility for personal and store performance, and learn continuously.
- Lead by example, embodying Pavers' values.
Supervisor -6 Month Temporary Contract employer: Pavers Shoes
Contact Detail:
Pavers Shoes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor -6 Month Temporary Contract
✨Tip Number 1
Familiarise yourself with Pavers Shoes and their values. Understanding their commitment to customer service and family values will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully led a team or provided exceptional customer service. Being able to share specific stories will demonstrate your capability as a Supervisor.
✨Tip Number 3
Show enthusiasm for the role by engaging with the brand on social media. Commenting on their posts or sharing your thoughts about their products can help you stand out as a passionate candidate.
✨Tip Number 4
Network with current or former employees of Pavers Shoes if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Supervisor -6 Month Temporary Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and supervisory roles. Use keywords from the job description, such as 'lead by example' and 'customer-first culture', to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to motivate a team. Mention specific examples of how you've successfully led a team or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as team coaching, KPI achievement, and product knowledge. This will show the employer that you understand the role and are prepared to excel in it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a supervisory role.
How to prepare for a job interview at Pavers Shoes
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
Since the role involves supporting the management team and coaching others, be prepared to discuss your leadership style. Highlight any previous experience in leading a team or mentoring colleagues, and how you motivate others to achieve results.
✨Familiarise Yourself with the Brand
Research Pavers Shoes and their product offerings before the interview. Understanding their values, products, and customer base will allow you to speak confidently about how you can contribute to their success and embody their brand ethos.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations in the store. Think of scenarios related to customer service challenges or team dynamics, and prepare structured responses that showcase your problem-solving skills and ability to lead by example.
