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- Tasks: Lead strategic initiatives in voids and lettings to enhance community living.
- Company: Join Croydon Council, a diverse borough committed to positive change and community well-being.
- Benefits: Enjoy flexible working, generous leave, and a strong pension plan.
- Why this job: Make a real impact on residents' lives while fostering an inclusive workplace culture.
- Qualifications: Proven senior management experience in housing and effective leadership skills required.
- Other info: Applications from all backgrounds are encouraged; flexible working options available.
The predicted salary is between 63400 - 80000 £ per year.
Head of Voids, Lettings and Major Adaptions
Location: Croydon Council, Housing Directorate
Grade: CSRA
Type: Full-Time, Permanent
Reports to: Director of Housing Management
As one of London’s largest and most diverse boroughs, Croydon is a fantastic place to live, work and spend time, with all the benefits of close proximity to the rest of London and the southeast. Our borough is made up of diverse communities that stretch from Crystal Palace to Coulsdon and from New Addington to Purley; with bustling district centres and over 120 green spaces that link us together and an urban town at its centre. Come and be part of our vision to create great homes, places, and communities to enhance life opportunities.
This is an opportunity to be part of a new chapter for Housing Services at Croydon and help continue to shape the future of the council. A council with a passion for driving positive change and delivering excellence; a community with a rich heritage, a diverse population, and a distinct identity.
We are looking for an exceptional candidate to be part of our exciting leadership team, to deliver our priorities and provide strategic direction for the delivery of void turnaround and lettings.
Role Overview
The role will involve collaborating and using partnerships to deliver positive outcomes for our residents, which this role is at the heart of shaping, ensuring value for money. Other areas of responsibility include:
- Leading on the strategic analysis and policies in voids and lettings, using business intelligence and transformation to improve the void process, setting and monitoring appropriate performance targets to deliver an efficient and streamlined service.
- Effective contract management to ensure that contractors deliver properties on time to a high standard.
- Working strategically with other service heads to ensure services are delivered consistently, delivering positive customer outcomes.
- Managing budgets and resources effectively to ensure value for money and compliance with statutory requirements.
- Providing inspirational leadership to the team, fostering a culture of excellence, inclusion, and continuous improvement.
About you
- Proven track record of working in a senior management role within housing, in a local authority or similar organisation.
- Proven ability to lead a strategic team at a similar level through customer services and leadership capability.
- Experience of effective contract and budget management in delivering high quality void works.
- Experience of providing excellent services to older, disabled and other vulnerable groups.
- Proven transformational leadership & management experience.
- Track record in performance management, driving improvements and efficiencies with a significant track record executing team and individual performance effectively.
- Proven track record in delivering results within a complex, politically directed organisation, recognising and responding appropriately to politically sensitive situations.
- Understanding of housing policy and its impact on social housing practice, with the ability to maintain a high awareness of issues that can cause legal, reputational and financial risks to the council.
Why join us
- Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
- Career Development: We invest in our staff and support their development.
- Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
- Family Friendly provisions: Generous maternity leave and family leave provisions.
- Work Life Balance: Options for flexible and agile working options in line with service demand.
- Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.
Closing Date: 14 January 2025
Assessment Centres: Week Commencing 27 January 2025
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. We also consider applications from candidates seeking flexible working arrangements.
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Head of Void, Lettings and Major Adaptions - CSRA (£73,434 £80,437) employer: Your Croydon
Contact Detail:
Your Croydon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Void, Lettings and Major Adaptions - CSRA (£73,434 £80,437)
✨Tip Number 1
Familiarize yourself with Croydon Council's housing policies and recent initiatives. Understanding the local context and challenges will help you demonstrate your strategic insight during discussions.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in local authorities. Building relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your transformational leadership experiences in detail. Be ready to share specific examples of how you've driven improvements and efficiencies in previous roles.
✨Tip Number 4
Research the current issues facing Croydon and its diverse communities. Being knowledgeable about local challenges will show your commitment to making a positive impact in the role.
We think you need these skills to ace Head of Void, Lettings and Major Adaptions - CSRA (£73,434 £80,437)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in housing management, strategic leadership, and contract management.
Showcase Your Leadership Experience: In your CV and cover letter, emphasize your proven track record in transformational leadership and managing teams. Provide specific examples of how you've driven improvements and efficiencies in previous roles.
Highlight Relevant Skills: Make sure to mention your experience with budget management, performance monitoring, and understanding of housing policy. Use concrete examples to demonstrate how these skills have led to successful outcomes in your past positions.
Personalize Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the opportunity to contribute to Croydon Council's vision. Show that you align with their values of inclusivity and community focus.
How to prepare for a job interview at Your Croydon
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the key responsibilities outlined in the job description. Familiarize yourself with the strategic analysis, contract management, and performance monitoring aspects of the role, as these will likely be focal points during your interview.
✨Showcase Your Leadership Experience
Prepare to discuss your previous leadership roles and how you've successfully managed teams in a housing context. Highlight specific examples where you've driven improvements and efficiencies, especially in politically sensitive environments.
✨Demonstrate Your Knowledge of Housing Policy
Be ready to talk about your understanding of housing policy and its implications for social housing practice. Discuss any relevant experiences that showcase your ability to navigate legal, reputational, and financial risks.
✨Emphasize Your Commitment to Inclusivity
Croydon Council values diversity and inclusion. Share your experiences in fostering an inclusive culture within your teams and how you plan to continue this in your new role. This will resonate well with their commitment to creating a supportive work environment.
