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- Tasks: Lead a team to deliver top-notch member services in pensions.
- Company: Join a dynamic Local Authority in Wiltshire focused on community support.
- Benefits: Competitive salary and potential for long-term employment.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in pensions or customer service; management skills preferred.
- Other info: Immediate start available; equality and diversity are core values.
The predicted salary is between 52759 - 55143 £ per year.
We are working closely alongside a Local Authority in Wiltshire to assist with the permanent appointment of a Member Services Manager. Please apply with your CV for immediate consideration.
Rate of Pay: £52759.00 - £55143.00 per annum.
Summary: We are looking for an experienced and customer-focused Member Services Manager to lead the operations and delivery of member services within our Pensions team. You will manage a team dedicated to providing high-quality support to pension scheme members, ensuring services meet legal requirements, industry best practices, and internal standards.
Responsibilities:
- Manage the day-to-day delivery of frontline member services.
- Oversee and drive improvements in processes, systems, and service levels.
- Lead, develop, and motivate a team of Member Services Officers.
- Collaborate with internal departments to ensure a seamless customer experience.
- Monitor performance against KPIs and implement corrective actions when needed.
- Maintain compliance with pensions legislation, data protection, and internal policies.
Qualifications:
- Professional qualification in pensions or management (e.g. PMI, ILM) (desirable).
- Strong knowledge of pension scheme operations and regulatory frameworks.
Experience:
- Proven experience in pensions or similar regulated customer service environment.
- Experience managing people and performance.
- Excellent communication, coaching, and stakeholder management skills.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Member Services Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Manager
✨Tip Number 1
Familiarise yourself with the latest pensions legislation and regulatory frameworks. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Highlight your experience in managing teams and improving service delivery. Be ready to share specific examples of how you've motivated staff and enhanced customer experiences in previous roles.
✨Tip Number 3
Network with professionals in the pensions sector, especially those who have worked in similar roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for competency-based interview questions by reflecting on your past experiences. Think about situations where you've successfully managed performance against KPIs or implemented process improvements.
We think you need these skills to ace Member Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pensions and customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for member services and your understanding of the pension scheme operations. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Qualifications: If you have any professional qualifications in pensions or management, be sure to mention them prominently in your application. This will help demonstrate your commitment to the field and your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TN United Kingdom
✨Know Your Pensions Inside Out
Make sure you have a solid understanding of pension scheme operations and the regulatory frameworks that govern them. Brush up on any recent changes in legislation, as this will show your commitment to staying informed and compliant.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Highlight your experience in managing performance and driving improvements, as this is crucial for the Member Services Manager role.
✨Showcase Your Customer Focus
Be ready to discuss how you've enhanced customer experiences in previous roles. Think of specific instances where you improved service delivery or resolved complex issues, as this will demonstrate your customer-centric approach.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your thought process clearly.
