At a Glance
- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team performance.
- Company: Join MERKUR Slots, a leading gaming provider with over 220 venues across the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at high street retailers.
- Why this job: Be part of a passionate team that values training and personal growth in a fun environment.
- Qualifications: Management experience in retail, hospitality, or gaming is preferred; strong communication skills are essential.
- Other info: Flexible shifts available; apply before June 9, 2025, to seize this opportunity!
The predicted salary is between 32900 - 48800 £ per year.
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
About you:
- As well as maximizing sales in the venue through a range of marketing and promotional activity you’ll also ensure the very highest standards of presentation and customer services – your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.
- Ability to work to budgeted targets
- Management experience within retail, hospitality or the gambling sector is desired
- Experience with management reporting and administration
- Experienced managing a team
- Experience with creating staff rotas
- Excellent communication and organisational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue.
- Ensure marketing, promotional activities and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimised
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
- Recruitment and training of any new team members for your venue
- Market and competitor awareness
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyse machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly and appropriately to all customer feedback / enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
Merkur Slots - Venue Manager - Lewisham - FTC employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots - Venue Manager - Lewisham - FTC
✨Tip Number 1
Familiarise yourself with the gaming industry, especially the operations of adult gaming centres. Understanding the specific challenges and opportunities in this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of MERKUR Slots or similar venues. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated staff and improved customer service in previous roles.
✨Tip Number 4
Showcase your understanding of budgeting and financial management. Be prepared to discuss how you've previously met financial targets and managed profit and loss reports, as this is crucial for the Venue Manager position.
We think you need these skills to ace Merkur Slots - Venue Manager - Lewisham - FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management, particularly within retail, hospitality, or the gambling sector. Use specific examples that demonstrate your leadership skills and ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the gaming industry. Mention how your previous experiences align with the responsibilities of the Venue Manager role at Merkur Slots.
Highlight Key Skills: Emphasise your communication, organisational, and budgeting skills in your application. These are crucial for the Venue Manager position, so provide examples of how you've successfully used these skills in past roles.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention why you want to work for Merkur Slots specifically and how you can contribute to their mission of providing excellent customer service.
How to prepare for a job interview at MERKUR Casino UK
✨Show Your Passion for Customer Service
Since Merkur Slots prides itself on providing excellent customer experiences, be sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
As a Venue Manager, you'll need strong leadership abilities. Prepare to discuss your management experience, particularly in retail or hospitality. Highlight instances where you've successfully led a team, managed performance issues, or implemented training programmes.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the gaming industry. Be ready to discuss how you would manage budgets, analyse profit and loss reports, and drive sales through effective marketing strategies.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about challenges you've faced in previous roles and how you resolved them, especially in high-pressure environments.