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- Tasks: Provide 2nd line IT support, manage tickets, and collaborate on client projects.
- Company: Join a leading Managed IT Services provider known for innovation and support.
- Benefits: Enjoy career progression, recognition of skills, and a dynamic work environment.
- Why this job: Perfect for tech enthusiasts wanting to grow in a customer-focused team.
- Qualifications: 2+ years in IT support with strong Azure and Office 365 experience required.
- Other info: Full UK driving license needed; travel to client sites may be required.
The predicted salary is between 24000 - 33600 £ per year.
Location: Belfast | Full-Time Onsite and Field-Based Support | Strong Office 365 & Azure Experience Essential
I am partnering with our client, a leading provider of Managed IT Services, to recruit a Level 2 Managed Services Support Engineer. This is a fantastic opportunity to join a dynamic and customer-focused team delivering high-quality IT support across a range of technologies, with a particular focus on desktop virtualisation, Microsoft 365, and Azure.
Key Responsibilities:- Provide 2nd line support to managed service clients, both remotely and onsite, ensuring service excellence and meeting KPIs/SLAs.
- Act as a key escalation point for complex technical issues, particularly across Office 365 and Azure environments.
- Conduct regular maintenance and patching across infrastructure, servers, and endpoints.
- Support end-users across various levels of an organisation with confidence and professionalism.
- Work collaboratively on client project needs alongside the Digital Transformation team.
- Efficiently manage and prioritise multiple open support tickets.
- Minimum of 2 years' experience in an IT Support role.
- Strong experience with Microsoft Office 365, Microsoft Azure, and SharePoint.
- Solid understanding of Windows Server and Desktop environments.
- Proficient with Active Directory and Azure AD.
- Good working knowledge of DNS, DHCP, and Group Policy.
- Backup system experience - configuration, maintenance, and troubleshooting.
- Confident with basic networking - switches, subnets, LAN/WAN, DNS.
- Excellent troubleshooting, communication, and time management skills.
- Ability to explain technical concepts to non-technical users.
- A proactive and customer-focused mindset.
- Full UK driving license and access to a vehicle.
- Willingness to travel to client sites as needed.
At MCS Group, we take pride in working with the best talent and employers across the IT sector. This role offers a chance to join an innovative and supportive organisation where your skills will be recognised and your development supported. If you're looking to take the next step in your IT support career and want to work in a role that offers both variety and growth, we'd love to hear from you.
22 May 2025 BBBH57843 IT Support Engineer (Azure) £30000.00 - £40000.00 per annum + Progression[...] employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
s.kennedy@mcsgroup.jobs
StudySmarter Expert Advice 🤫
We think this is how you could land 22 May 2025 BBBH57843 IT Support Engineer (Azure) £30000.00 - £40000.00 per annum + Progression[...]
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft Office 365 and Azure. Consider setting up a home lab or using trial versions to gain hands-on experience, which will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the IT support field, particularly those who work with managed services. Join relevant online forums or local meetups to learn from their experiences and potentially get referrals for the position.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to Azure and Office 365. Being able to demonstrate your problem-solving skills in real-time can significantly boost your chances of landing the job.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role involves supporting end-users, be ready to discuss how you've effectively communicated technical concepts to non-technical users in previous roles.
We think you need these skills to ace 22 May 2025 BBBH57843 IT Support Engineer (Azure) £30000.00 - £40000.00 per annum + Progression[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Office 365, Azure, and any relevant IT support roles. Use specific examples that demonstrate your troubleshooting skills and customer-focused mindset.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to manage multiple support tickets and your experience in providing 2nd line support.
Showcase Technical Skills: In your application, clearly outline your technical skills related to Windows Server, Active Directory, and basic networking. Mention any relevant certifications or training that could set you apart.
Highlight Soft Skills: Don’t forget to mention your communication and time management skills. Provide examples of how you've explained technical concepts to non-technical users, as this is crucial for the role.
How to prepare for a job interview at MCS Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Office 365, Azure, and other relevant technologies during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting complex issues, be ready to walk through your thought process when solving technical problems. Use examples from your past experience to illustrate your approach and the outcomes.
✨Communicate Clearly
You'll need to explain technical concepts to non-technical users, so practice articulating your thoughts clearly and concisely. Consider using analogies or simple language to make your explanations more relatable.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing multiple support tickets or dealing with a difficult client. Think of examples from your previous roles that demonstrate your customer-focused mindset and time management skills.
