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- Tasks: Lead and optimise the Sales Support team to drive commercial success.
- Company: Join a leading Energy and Utilities Company with a strong reputation.
- Benefits: Enjoy a competitive salary and hybrid working options.
- Why this job: Be part of a dynamic team focused on continuous improvement and collaboration.
- Qualifications: Experience in sales support or operational roles is essential.
- Other info: Ideal for confident leaders passionate about enhancing customer experience.
The predicted salary is between 43200 - 72000 £ per year.
One of the most well established Energy and Utilities Companies is looking for an experienced Sales Support Manager to take lead and optimise our Sales Support team, a critical engine supporting the commercial success of our Sales Department. This role is ideal for a seasoned Sales professional who thrives in a dynamic and fast-paced environment.
Your responsibilities will be to embed best-in-class processes, supporting the sales lifecycle, and acting as a key liaison between commercial, operational, and client-facing functions.
Key responsibilities:- Lead, coach, and develop the Sales Support team with defined performance targets and personal development plans.
- Conduct regular performance reviews and provide consistent coaching to ensure individual and team success.
- Drive effective recruitment, onboarding, and training initiatives to maintain team strength through seasonal and workload fluctuations.
- Champion a culture of continuous improvement, collaboration, and personal development.
- Collaborate cross-functionally with sales, commercial, credit, and operations teams to resolve process gaps and streamline operations.
- Ensure internal documentation, policies, and training materials are accurate and up to date.
- Provide end-to-end sales support to Business Development Managers, Key Account Managers, and TPI (Third Party Intermediary) channels.
- Oversee the full tender process for I&C (Industrial and Commercial) customers, ensuring accurate and timely deal execution.
- Manage the customer lifecycle from pricing and credit approval through to onboarding and supply commencement.
- Ensure regulatory compliance and maintain audit-ready processes.
- Maintain and improve CRM systems to ensure data integrity and accurate pipeline reporting.
- Analyse KPIs and operational data to provide insights that inform strategy and enhance team performance.
- Support the delivery of internal training and enablement resources for both new hires and existing staff.
A confident and experienced people manager, ideally from an operational, customer service, or sales support background. Adept at navigating cross-functional environments and managing diverse stakeholder needs. Process-focused with a passion for structure, consistency, and operational efficiency. Self-motivated, resourceful, and driven to improve both internal performance and customer experience. Strong analytical and organisational skills. Excellent communicator with strong interpersonal skills and confidence in stakeholder presentations.
If you’re an experienced Sales Support Manager eager to be part of the team, we’d love to hear from you—apply now!
Sales Support Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Manager
✨Tip Number 1
Familiarise yourself with the energy and utilities sector. Understanding industry trends, challenges, and key players will help you speak confidently about how you can contribute to the Sales Support team.
✨Tip Number 2
Network with current or former employees of the company. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations for the Sales Support Manager role.
✨Tip Number 3
Prepare specific examples of how you've led teams and improved processes in previous roles. Being able to articulate your experience in coaching and developing team members will set you apart during interviews.
✨Tip Number 4
Demonstrate your analytical skills by being ready to discuss how you've used data to drive decisions in past positions. Highlighting your ability to analyse KPIs and operational data will resonate well with the hiring team.
We think you need these skills to ace Sales Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and team management. Use specific examples that demonstrate your ability to lead, coach, and develop teams, as well as your success in optimising processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities outlined in the job description, particularly your experience in cross-functional collaboration and process improvement.
Highlight Key Skills: Emphasise skills that are crucial for the Sales Support Manager position, such as analytical abilities, organisational skills, and strong communication. Provide examples of how you've used these skills to achieve results in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Leadership Skills
As a Sales Support Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and developed team members in the past.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various departments. Highlight your experience in collaborating with sales, operations, and other teams to resolve issues and streamline processes.
✨Emphasise Process Improvement
The company values operational efficiency. Come ready to discuss specific instances where you've implemented best practices or improved processes that led to better performance or customer satisfaction.
✨Prepare for Data-Driven Discussions
Analytical skills are crucial for this position. Be ready to talk about how you've used KPIs and operational data to inform strategies and enhance team performance in your previous roles.
