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- Tasks: Take ownership of high-value claims, managing them from start to finish.
- Company: Join NHBC, the UK's leading provider of new home warranties and insurance.
- Benefits: Enjoy 27 days holiday, enhanced pension, life assurance, and flexible working options.
- Why this job: Be part of a growing team that values innovation and personal development.
- Qualifications: Experience in construction-related claims and strong communication skills are essential.
- Other info: We promote an inclusive culture and support career growth with training and qualifications.
The predicted salary is between 48000 - 64000 £ per year.
Salary: up to £80,000 (depending on experience) + 10% performance bonus
Working location: London / Hybrid (3 days at office location or site)
Employment type: Full time, permanent
Job summary: As a Senior Complex Claims Handler you will take full ownership of high-value and complex claims from inception to resolution. In this role, you will manage relationships with both internal and external stakeholders at all levels, ensuring seamless communication and collaboration throughout the claims process. You will use sound judgment to make decisions within your authority, ensuring efficient and effective claims management.
What you’ll be doing:
- Manage home warranty claims proactively from start to finish, ensuring a smooth claims journey.
- Assess and analyse complex, high-value case files to determine key facts, including policy coverage, third-party involvement, security interests, and recovery options.
- Coordinate with multiple stakeholders, including homeowners, contractors, project managers, and construction teams, as well as internal departments such as legal, underwriting, and customer services.
- Develop and manage project plans, setting key milestones, timelines, and regular reviews to ensure timely and effective claim resolution.
- Ensure compliance with all regulatory requirements (including Consumer Duty) and adhere to internal policies, procedures, and governance standards.
What we’re looking for:
- In-depth knowledge of the legal and regulatory framework governing warranty providers.
- Extensive experience in managing construction-related claims, particularly high-value building and structural claims.
- Proactive and solution-focused, with strong lateral thinking and problem-solving skills.
- Excellent communication skills (both written and verbal), with the ability to influence, lead, and drive positive outcomes.
What we offer:
- 27 days annual leave + bank holidays
- Enhanced pension scheme (up to 10.5%)
- Life assurance
- Subsidised private medical insurance
- Employee discounts platform
- Enhanced maternity, paternity, adoption leave and pay for all new parents + many more!
Our inclusive culture: We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.
If you're interested in working at NHBC but haven’t found the role for you within our list of current vacancies, please feel free to upload your CV. We will contact you if a suitable position becomes available and will keep your CV on file for up to 18 months. We also recommend checking our careers web page regularly, as new opportunities are posted frequently.
Senior Complex Claims Handler employer: National House Building Council
Contact Detail:
National House Building Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complex Claims Handler
✨Tip Number 1
Familiarise yourself with the legal and regulatory framework governing warranty providers. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the complexities of the role.
✨Tip Number 2
Network with professionals in the construction and insurance sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at NHBC.
✨Tip Number 3
Prepare to discuss specific examples of high-value claims you've managed in the past. Highlight your problem-solving skills and how you effectively coordinated with various stakeholders to achieve positive outcomes.
✨Tip Number 4
Research NHBC's values and culture. Understanding their commitment to inclusivity and employee development will allow you to tailor your conversations during interviews, showing that you're a great fit for their team.
We think you need these skills to ace Senior Complex Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing complex claims, particularly in construction. Use specific examples that demonstrate your problem-solving skills and ability to manage relationships with various stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the legal and regulatory framework governing warranty providers and how your background aligns with their needs.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that illustrate your written and verbal communication skills. Highlight instances where you successfully influenced outcomes or led teams.
Highlight Relevant Qualifications: If you have any relevant qualifications or certifications related to claims handling or construction, be sure to mention them. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at National House Building Council
✨Understand the Claims Process
Familiarise yourself with the entire claims process, especially for high-value and complex cases. Be prepared to discuss how you would manage a claim from inception to resolution, highlighting your proactive approach and problem-solving skills.
✨Showcase Your Communication Skills
As a Senior Complex Claims Handler, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've influenced positive outcomes in past roles.
✨Demonstrate Regulatory Knowledge
Brush up on the legal and regulatory frameworks governing warranty providers. Be prepared to discuss how you ensure compliance with these regulations in your work, as this will be crucial for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your judgement and decision-making abilities. Think of specific examples from your experience where you had to analyse complex information and make sound decisions under pressure.
