Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to oversee Third-Party Administrators and ensure compliance with regulations.
- Company: Great Lakes Insurance SE is a key player in primary insurance services, part of the Munich Re Group.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and professional growth.
- Why this job: Join a leadership team focused on delivering excellent customer outcomes and enhancing claims processes.
- Qualifications: Experience in claims management, regulatory compliance, and team leadership is essential.
- Other info: This role is pivotal for ensuring operational excellence and risk management in the UK.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the role at Great Lakes Insurance SE.
About Great Lakes Insurance SE:
As a specialty provider of primary insurance services in the UK, Great Lakes London Branch ("GLLB") is a significant part of Great Lakes Insurance SE in Munich. Our business model focuses on opportunities linked to reinsurance and innovation, as part of the Munich Re Group. We operate from Munich and branch offices in the UK, Ireland, Switzerland, Italy, and Australia.
About the role:
The primary goal is to lead a team to establish and maintain a robust oversight framework for Third-Party Administrators (TPAs) in the UK, ensuring compliance with internal guidelines, international standards, and regulatory requirements, with a focus on delivering Good Customer Outcomes. This role is part of the UK Claims Leadership Team, overseeing TPA operational performance and compliance.
Key Responsibilities:
- Develop and enhance claims processes, work instructions, reporting, and governance strategies to oversee TPAs and reduce reputational and conduct risks.
- Identify operational improvement opportunities in TPA management and champion solutions in collaboration with other claims teams and business functions.
- Lead regulatory and compliance projects related to TPA oversight and manage the GLISE Claims Change and Process Improvement portfolio.
- Manage projects according to Change Management Framework principles, focusing on TPA compliance and performance.
- Create internal reporting frameworks to assist Claims Managers in TPA performance oversight.
- Line manage a team of Claims reporting and MI specialists, utilizing Group Analyst Specialists for TPA oversight initiatives.
- Maintain a consistent reporting framework and IT tools for management and Board monitoring of TPA performance.
- Oversee the delegation of claims authority to TPAs, ensuring high standards of claim performance and service in line with company and regulatory standards.
This role is crucial in ensuring UK TPAs operate compliantly and efficiently, supporting claims management excellence and customer outcomes while minimizing risks.
Head of UK Claims, Governance & Reporting employer: Great Lakes Insurance SE
Contact Detail:
Great Lakes Insurance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of UK Claims, Governance & Reporting
✨Tip Number 1
Network with professionals in the insurance and claims management sectors. Attend industry events or webinars to connect with individuals who may have insights into the role or the company, Great Lakes Insurance SE.
✨Tip Number 2
Familiarise yourself with the latest regulatory requirements and compliance standards relevant to Third-Party Administrators (TPAs) in the UK. This knowledge will demonstrate your commitment to maintaining high standards in governance and reporting.
✨Tip Number 3
Prepare to discuss your experience in leading teams and managing projects related to claims processes. Highlight specific examples where you've successfully implemented improvements or overseen compliance initiatives.
✨Tip Number 4
Research Great Lakes Insurance SE's business model and recent developments in the insurance industry. Understanding their focus on reinsurance and innovation will help you align your skills and experiences with their goals.
We think you need these skills to ace Head of UK Claims, Governance & Reporting
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head of UK Claims, Governance & Reporting position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in claims management, governance, and compliance. Use specific examples that demonstrate your ability to lead teams and improve processes, particularly in relation to Third-Party Administrators.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your leadership skills and experience with regulatory projects, and explain how you can contribute to Great Lakes Insurance SE's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for a role focused on governance and compliance.
How to prepare for a job interview at Great Lakes Insurance SE
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Head of UK Claims, Governance & Reporting role. Familiarise yourself with the responsibilities, especially around TPA oversight and compliance. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As this role involves managing a team, be prepared to discuss your leadership style and past experiences. Share specific examples of how you've successfully led teams, managed projects, and improved processes in previous roles.
✨Prepare for Regulatory Questions
Given the focus on compliance and regulatory requirements, expect questions related to these areas. Brush up on relevant regulations and be ready to discuss how you've navigated compliance challenges in the past.
✨Demonstrate Your Problem-Solving Abilities
The role requires identifying operational improvement opportunities. Be ready to share examples of how you've identified issues, implemented solutions, and measured success in previous positions. This will show your proactive approach to governance and reporting.
