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- Tasks: Join us as a Patient Service Rep, managing registrations and supporting patients daily.
- Company: Endeavor Health is a leading healthcare system serving over 4.2 million residents in Illinois.
- Benefits: Enjoy career development, medical insurance, tuition reimbursement, and a wellness programme.
- Why this job: Make a real impact in healthcare while growing your skills in a supportive environment.
- Qualifications: High School diploma required; 2 years of relevant experience preferred; bilingual skills are a plus.
- Other info: Flexible hours with rotating shifts and community involvement opportunities.
Hourly Pay Range: $18.38 - $26.65. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
- Location: 3329 75th St. Woodridge
- Full Time: 40 hours
- Hours: M-F, 4-5 days per week, rotating shifts 6:45a-3:15p, 8am-4:30pm, 9am-6pm, and 1 Saturday morning per month
- Required Travel: No
What you will do:
Under general supervision and according to established policies and procedures, responsible for providing timely and accurate pre-registrations, registrations, order management, charge capture, cash collection, and medical information systems support for in-patient, out-patient, emergency room, immediate care, and same-day surgery patients. Collects, analyzes, and records demographic, insurance/financial, and clinical data from multiple sources, obtaining necessary signatures and information. Screens for third-party eligibility, enters medical necessity coding to ensure accurate payment, and interacts with patients to meet their needs, explaining hospital revenue cycle processes and payment options.
What you will need:
- High School diploma or GED required
- Associate's Degree in Business Administration/Management preferred
- At least 2 years of experience in registration, scheduling, patient accounts, cash collections, or customer service in healthcare
- Manual dexterity for operating office machines
- Knowledge of health insurances, medical terminology, and anatomy
- Strong data entry and keyboarding skills
- Proficiency with Microsoft Office Suite
- Bilingual skills preferred
- A valid driver’s license is required if performing duties at an off-site location, with maintained automobile liability coverage if using personal vehicle.
Benefits (for full-time or part-time roles):
- Career development opportunities
- Medical, Dental, Pet, and Vision insurance options
- Tuition Reimbursement
- Free Parking
- Wellness Program
- Savings Plan
- Health Savings Account options
- Retirement plans with company match
- Paid Time Off and Holiday Pay
- Community involvement opportunities
Endeavor Health is a comprehensive healthcare system serving over 4.2 million residents across six northeast Illinois counties, with more than 25,000 team members and 6,000 physicians across 300+ locations and 8 hospitals, recognized for nursing excellence. We support our employees' career growth and professional development. Endeavor Health is committed to providing reasonable accommodations for individuals with disabilities. Our core values include diversity, equity, and inclusion, emphasizing compassion, respect, and empathy in our community-connected healthcare approach. EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets. VEVRRA Federal Contractor.
Patient Service Rep - Family Practice employer: NorthShore University HealthSystem
Contact Detail:
NorthShore University HealthSystem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Rep - Family Practice
✨Tip Number 1
Familiarise yourself with the specific duties of a Patient Service Rep. Understanding the nuances of pre-registrations, charge capture, and patient interactions will help you stand out during interviews.
✨Tip Number 2
Brush up on your knowledge of health insurances and medical terminology. Being able to discuss these topics confidently can demonstrate your readiness for the role and impress potential employers.
✨Tip Number 3
Highlight any experience you have in customer service or healthcare settings. Sharing specific examples of how you've handled patient inquiries or managed sensitive information can showcase your suitability for the position.
✨Tip Number 4
If you're bilingual, make sure to mention this during your conversations. Bilingual skills are often highly valued in healthcare roles, as they can enhance communication with diverse patient populations.
We think you need these skills to ace Patient Service Rep - Family Practice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in patient service, registration, and customer service within healthcare. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Patient Service Rep position. Mention your experience with medical terminology, data entry, and any bilingual skills you possess, as these are valuable for the role.
Showcase Relevant Skills: In your application, emphasise your proficiency with Microsoft Office Suite and any experience you have with medical information systems. Highlight your ability to interact with patients and explain complex processes clearly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a patient service role.
How to prepare for a job interview at NorthShore University HealthSystem
✨Know Your Role
Familiarise yourself with the responsibilities of a Patient Service Rep. Understand the key tasks such as pre-registrations, charge capture, and patient interactions. This will help you demonstrate your knowledge during the interview.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in healthcare or customer service. Share specific examples that showcase your skills in registration, scheduling, or cash collections, as these are crucial for the role.
✨Demonstrate Communication Skills
Since the role involves interacting with patients, practice articulating your thoughts clearly. Show that you can explain complex processes simply and empathetically, which is vital in a healthcare setting.
✨Prepare Questions
Think of insightful questions to ask about the company culture, training opportunities, and how they support employee growth. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
