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- Tasks: Support the Customer Liaison Team in managing supply operations for submarines.
- Company: Join the Ministry of Defence, a family-friendly organization committed to innovation and diversity.
- Benefits: Enjoy flexible working, 25 days leave, generous pension contributions, and training opportunities.
- Why this job: Be at the forefront of operational success while developing your leadership and decision-making skills.
- Qualifications: Experience in stakeholder management and customer service; proficiency in Microsoft 365 is essential.
- Other info: Regular in-person attendance required, with flexibility to support work-life balance.
The predicted salary is between 25000 - 42000 £ per year.
Join our dynamic Supply Operations Team within the Superintendent Fleet Maintenance area of In-Service Submarines and become a crucial part of the Customer Liaison Team, providing essential support to operational submarines.
In this pivotal role, you’ll be at the heart of demand progression, customer support, and supplier management, ensuring the timely provision of materials critical for operational success. This is a fast-paced, agile, and dynamic position where your leadership, stakeholder relationship, and decision-making skills will be put to the test. You’ll thrive on collaboration, working closely with other SDA/DE&S Delivery teams to support your customers effectively.
We are committed to your professional growth, offering opportunities for training and on-the-job learning to ensure you deliver top-notch service. Your keen eye for detail, agility, and data management skills will be indispensable in this role.
At the SDA, we champion flexible ways of working. Regular in-person attendance in our Clyde offices is required for a minimum of four days per week, to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance. There may be a requirement for increased attendance during peak operational periods., * Supporting the day-to-day management of the delivery of In-service support within Customer Liaison Team in Supply Operations, according to customer requirements, delivery plans and support solutions – with a focus on supporting time critical provision of materials.
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Contributing to the management of risks, issues, and dependencies, communicating changes with stakeholders.
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Supporting the monitoring, analysing and interpretation of data to identify trends, risks, and issues.
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Contributing to the creation of service delivery plans and delivery approaches., 1. Pre-sift – We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.
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Sift – Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writingfor best chance of success.
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Interview – If you’re invited to interview, you’ll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.
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Experience of Stakeholder Management
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Experience of Delivering Customer Service
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Proficiency in use of Microsoft 365 (Outlook, word, Excel, Teams)
In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:
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Stakeholder Management – Awareness level
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Continuous Improvement to Optimise Support – Awareness level
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Delivering at pace – CSBC2
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Leadership – CSBC2
£28,700 – £30,200 per annum (plus generous benefits), Alongside your salary of £28,700, Ministry of Defence contributes £8,314 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
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25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
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Flexible and hybrid working options
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Market-leading average employer pension contribution of 28.97%
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Annual performance-based bonus and recognition awards
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Access to specialist training and funded qualifications
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Support for progression
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Huge range of discounts
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Volunteering days
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Enhanced parental leave schemes
Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of – and if you need any assistance with your application, just let us know.
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Candidate Information Pack: http://bit.ly/SDA-Candidate-Information-Pack
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Terms and Conditions: https://bit.ly/DES-SDA-Terms-and-Conditions, gary.roberts138@mod.gov.uk
Operations Manager employer: Defence Equipment & Support
Contact Detail:
Defence Equipment & Support Recruiting Team
gary.roberts138@mod.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the key responsibilities of the Operations Manager role, especially in stakeholder management and customer service delivery. Understanding these areas will help you demonstrate your relevant experience during the interview.
✨Tip Number 2
Brush up on your Microsoft 365 skills, particularly Excel and Teams, as proficiency in these tools is essential for the role. Consider taking a quick online course or tutorial to enhance your capabilities.
✨Tip Number 3
Prepare examples of how you've contributed to continuous improvement in previous roles. This will showcase your ability to optimize support and align with the expectations of the hiring team.
✨Tip Number 4
Research the company culture and values of the SDA. Being able to articulate how your personal values align with theirs can set you apart during the interview process.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to clearly showcase your relevant experience in your CV. Focus on your previous roles that involved stakeholder management, customer service delivery, and any experience with data analysis. Use specific examples to demonstrate your achievements.
Tailor Your CV: Customize your CV to align with the job description. Pay attention to the essential criteria listed in the Person Specification section and ensure you explicitly show how you meet these requirements.
Demonstrate Technical Competence: Include your proficiency in Microsoft 365 applications (Outlook, Word, Excel, Teams) in your application. Provide examples of how you've used these tools effectively in past roles.
Prepare for the Interview: If invited for an interview, be ready to discuss your experiences related to stakeholder management and continuous improvement. Familiarize yourself with the technical competences and behaviours that will be assessed, and prepare examples that illustrate your capabilities.
How to prepare for a job interview at Defence Equipment & Support
✨Showcase Your Stakeholder Management Skills
Be prepared to discuss your experience in managing relationships with stakeholders. Highlight specific examples where you successfully navigated challenges and maintained effective communication.
✨Demonstrate Your Customer Service Experience
Think of instances where you went above and beyond to meet customer needs. Share stories that illustrate your commitment to delivering exceptional service, especially in high-pressure situations.
✨Familiarize Yourself with Microsoft 365
Since proficiency in Microsoft 365 is essential, brush up on your skills in Outlook, Word, Excel, and Teams. Be ready to discuss how you've used these tools to enhance productivity and collaboration in previous roles.
✨Emphasize Your Leadership Qualities
Prepare to talk about your leadership style and experiences. Provide examples of how you've led teams or projects, focusing on your ability to inspire and motivate others while achieving results.
