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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Clarks, a pioneering shoe brand with over 200 years of innovative shoemaking history.
- Benefits: Enjoy employee discounts, growth opportunities, and a fun, passionate work environment.
- Why this job: Be part of a creative community that values leadership and customer connection.
- Qualifications: Positive attitude, strong communication skills, and retail or customer service experience preferred.
- Other info: 30 hours per week with weekend availability required; training provided for the right candidate.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to step into a leadership role with a company that values passion, fun, and exceptional customer service? Clarks is looking for a Sales & Service Manager to lead our team at our Derby Westfield store!
Why Join Clarks? We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since 1825. If you have a great attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!
Hours: 30 hours per week, must have weekend availability.
What We’re Looking For:
- A positive, customer-focused mindset.
- Strong communication and team leadership skills.
- Ability to inspire and motivate a team.
- Passion for creating an exceptional shopping experience.
- Retail or customer service experience (bonus points for leadership experience, ideally 1-2 years, but we will train the right person!).
Responsibilities:
- Lead and motivate the team to achieve targets and deliver the required consumer experience.
- Manage controllable costs and efficiencies to proactively improve profitability.
- Responsible for the management of the sales floor during trading hours.
- Regularly review commercial opportunities and consumer feedback to improve sales and take appropriate action.
- Lead implementation of the trading plan, including visual merchandising, to ensure the store and team are ready for all trading periods.
- Plan staffing levels against trading plan and manage rotas.
- Ensure all employment changes and relevant forms are completed to ensure team members are paid accurately and on time, including ensuring capability of management team to deliver.
- Recruit, develop and train a high performing and highly engaged team.
- Manage Health and Safety procedures in store including ensuring all team members understand their responsibilities.
- Manage all Employee Relations issues (including underperformance issues) fairly and in accordance with Company Policies and Procedures.
- Regularly review own performance and maintain a personal development plan.
- Manage cash, stock and security procedures to Company standards, including ensuring all team members understand their responsibilities.
- Ensure store compliance with all company and legal requirements, including visual merchandising guidelines, PCI, data protection, right to work, etc.
- Drive the implementation and delivery of key/new initiatives within store to achieve the objectives.
- Ensure the store administration processes are carried out effectively, with audit targets achieved.
- Manage stock flow process to maximise sales and minimise losses.
Employee discounts on our shoes. Growth opportunities within Clarks. Be Part of Something Great! If you’re ready to lead with Clarks and be part of a company that celebrates creativity, community, and customer connection, apply today!
Sales and Service Manager employer: Clarksoutlet
Contact Detail:
Clarksoutlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Manager
✨Tip Number 1
Familiarise yourself with Clarks' history and values. Understanding their commitment to innovative shoemaking since 1825 will help you connect with the brand during interviews and demonstrate your passion for their products.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in previous roles. Be ready to discuss specific situations where you inspired others to achieve targets or improve customer service.
✨Tip Number 3
Research the latest trends in retail and customer service, especially in the footwear industry. Being knowledgeable about current market dynamics can set you apart and show that you're proactive about staying informed.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. Inquiring about Clarks' future initiatives or team development strategies demonstrates your genuine interest in the role and the company.
We think you need these skills to ace Sales and Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any leadership roles you've held, showcasing your ability to motivate and inspire a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and leadership. Mention specific examples of how you've successfully managed teams or improved customer experiences in the past.
Showcase Your Communication Skills: In your application, demonstrate your strong communication skills. Use clear and concise language, and ensure your enthusiasm for the role and the company shines through.
Highlight Your Understanding of Clarks: Research Clarks and mention their history and values in your application. Show that you understand what makes them unique and how you can contribute to their mission of exceptional customer service.
How to prepare for a job interview at Clarksoutlet
✨Show Your Passion for Customer Service
Clarks values exceptional customer service, so be sure to express your enthusiasm for creating a great shopping experience. Share examples from your past experiences where you went above and beyond for customers.
✨Demonstrate Leadership Skills
As a Sales and Service Manager, you'll need to inspire and motivate your team. Prepare to discuss your leadership style and provide specific instances where you've successfully led a team or managed a project.
✨Know the Brand Inside Out
Familiarise yourself with Clarks' history and product range. Being knowledgeable about their innovative shoemaking and iconic designs will show your genuine interest in the company and its values.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various scenarios, such as managing underperformance or improving sales. Think of relevant examples from your experience that demonstrate your problem-solving skills and ability to adapt.
