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- Tasks: Provide AV and technical support for hotel events and clients.
- Company: Join Leonardo Hotels UK, a dynamic and expanding hospitality brand.
- Benefits: Enjoy flexible hours, training opportunities, and discounted hotel stays.
- Why this job: Be part of a friendly team focused on exceptional guest experiences.
- Qualifications: Hands-on tech knowledge; customer service skills; Microsoft Office proficiency.
- Other info: Opportunities for career progression and employee recognition programs.
The predicted salary is between 28800 - 43200 £ per year.
Leonardo Hotels UK are seeking an enthusiastic, genuine, and friendly individual dedicated to providing guests with a memorable stay. We invite you to join our team as an AV Support Technician. Our goal is to work within a diverse team to ensure exceptional guest experiences and stays.
Job Purpose: To provide AV and technical support to all clients at the hotel.
What you can expect:
- Servicing all AV requirements requested by clients via the hotel events team.
- Providing technical support to the venue's AV Manager and Events team.
- Setting up equipment neatly and to a high standard.
- Supporting multimedia broadcasting.
- Responding quickly to emergency or ad-hoc requests.
- Assisting with IT-related inquiries and escalating issues when necessary.
- Maintaining an ongoing stock check of equipment stored on-site.
- Collaborating with hotel staff to ensure proper AV setup in each room.
- Operating events as required.
What we expect from you:
- Hardworking and enthusiastic attitude.
- Hands-on knowledge of technical equipment, including computers; training will be provided for sound mixing.
- Experience in the hotel conference industry is beneficial but not essential.
- Strong customer service skills.
- Good team player.
- Attention to detail and pride in your work.
- Effective communication and time management skills.
- Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
Why work with us?
- We offer practical training, development, and career progression within a dynamic and expanding company.
- If you aspire to a career in hospitality, our programs support your growth toward a successful future.
- Benefits include:
- Varied and interesting work environment.
- Flexible working hours with shift work that promotes work-life balance.
- Friendly colleagues and a positive culture (employee satisfaction at 82% in 2017).
- Celebrations such as birthday cards.
- Opportunities to work with a respected brand that values people development.
- Multiple UK and Ireland locations with relocation support.
- Smart uniform and meals on duty.
- Monthly engagement activities and an annual charity event.
- Extensive training courses.
- Recognition programs like Employee of the Month and Leo Points for rewards.
- Discounted hotel stays for staff and family.
- 28 days holiday entitlement, increasing to 33 days with service.
AV Support Technician employer: The Midland Hotel
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Support Technician
✨Tip Number 1
Familiarise yourself with the latest AV technology and equipment. Being knowledgeable about current trends and tools will not only boost your confidence but also impress the hiring team during any informal discussions or interviews.
✨Tip Number 2
Network with professionals in the hospitality and AV sectors. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at Leonardo Hotels UK.
✨Tip Number 3
Demonstrate your customer service skills in every interaction. Whether it's through casual conversations or during networking events, showing that you can engage positively with clients will highlight your suitability for the role.
✨Tip Number 4
Research Leonardo Hotels UK and their values. Understanding their commitment to guest experiences and employee development will help you align your responses and show that you're genuinely interested in being part of their team.
We think you need these skills to ace AV Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV support and technical roles. Emphasise any customer service skills and teamwork experiences, as these are crucial for the role at Leonardo Hotels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've provided technical support or worked in a team to enhance guest experiences in previous roles.
Highlight Technical Skills: Clearly outline your hands-on knowledge of technical equipment and proficiency in Microsoft Office applications. If you have experience with sound mixing or multimedia broadcasting, be sure to include that as well.
Showcase Your Soft Skills: Leonardo Hotels values strong customer service and communication skills. Provide examples in your application that demonstrate your attention to detail, time management, and ability to respond quickly to requests.
How to prepare for a job interview at The Midland Hotel
✨Show Your Enthusiasm
Leonardo Hotels UK values a genuine and friendly attitude. Make sure to express your enthusiasm for the role and the hospitality industry during the interview. Share examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Technical Knowledge
As an AV Support Technician, hands-on knowledge of technical equipment is crucial. Be prepared to discuss your experience with AV systems, computers, and any relevant software. If you have specific examples of troubleshooting or setting up equipment, share those to showcase your skills.
✨Highlight Customer Service Skills
Strong customer service skills are essential for this position. Prepare to discuss situations where you've successfully handled client requests or resolved issues. Emphasise your ability to communicate effectively and work collaboratively with team members to ensure a seamless guest experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and time management skills. Think about how you would respond to emergency AV requests or IT-related inquiries. Practising these scenarios can help you articulate your thought process and demonstrate your readiness for the role.
