Patient Engagement Lead

About The Role
UNLOCK YOUR BEST WORK LIFE
+ MAKE A DIFFERENCE TO EVERY LIFE
We have an exciting opportunity for a Patient Engagement Lead to join our team at HMP Huntercombe, a category C Prison located near Henley-On-Thames.
HMP Huntercombe offers a fast paced, unique rewarding environment to learn and develop, where no 2 days are the same!
This is a fantastic opportunity to join our close knit team on site, ensuring that patients receive the best quality care, and the team are fully supported. You will be a key part of the healthcare journey – our healthcare wouldn\’t run smoothly without a great team behind them!
Hours
Monday – Friday
37.5 hours per week
0900 – 1730
Salary
This position is full time, you’ll receive an annual salary up to £30,000 per annum FTE – depending on experience.
How will we support you?
Bespoke induction, including our Introducing Health in Justice training course
Competency framework
Regional and national career development opportunities
Our bespoke Learning Management System to address your learning needs
Support from the wider team
Candidates are required to have a legal right to work in the UK and, due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
What you\’ll be doing
As a Patient Engagement Lead, your responsibilities will vary. You will
Be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service‑user engagement and peer‑led forums, the planning and delivery of projects/programmes in line with patients’ needs and priorities, involving patients (where possible) in project and training delivery.
Act as a point of contact and respond to patient engagement enquiries from staff, external partners and patients. In this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.
You’ll ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary.
If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.
It doesn’t stop there… we also offer:
Discounts on shopping and leisure activities
Support to grow in your role and continue your professional development
24/7 employee assistance helpline and financial assistance when you need it
What we’ll look for in you
The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.
Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:
we treat patients and each other as we would like to be treated
we act with integrity
we embrace diversity
we strive to do things better together
We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.
Provide outstanding patient experience by seeking out, listening to and acting on their feedback, so that care is personalised and informed by what matters to them.
You will work closely with patients, healthcare and prison colleagues to ensure the patient is at the centre of service delivery.
Confidence to action feedback from patients and liaise with the wider healthcare team.
Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.
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