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- Tasks: Answer phones, book appointments, and provide a warm welcome to clients.
- Company: Join Robert Jones Vets, a supportive and caring veterinary practice.
- Benefits: Enjoy 5 weeks of annual leave, staff discounts, and health benefits.
- Why this job: Make a difference in pet care while working in a collaborative team.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a plus.
- Other info: Access to mental health support and long service awards for dedicated employees.
The predicted salary is between 20000 - 28000 £ per year.
Day-to-day duties of the role will include:
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Answering phones and booking appointments
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Responding to queries via phone, in person and email
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Registering new clients
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Completing insurance forms
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Dispensing medications
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Taking payments
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And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
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Previous Receptionist experience is essential, veterinary experience is a plus!
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Resilient with the ability to cope with potentially distressing and emotional situations
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An excellent communicator with strong empathy
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Excellent customer service skills and experience in dealing with members of the public
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A positive attitude and excellent teamwork skills
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Proficiency in Microsoft Office and other database management and operating systems
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
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Salary in line with the NMW
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Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
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Long Service Award – employees receive an extra day’s annual leave for each year’s service (up to a maximum of 5 days for 5 completed years)
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Supportive and collaborative team environment
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Staff discount scheme on Veterinary bills and products
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A range of health benefits including private healthcare
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Employee Assistance Programme and access to over 400 Mental Health First-Aiders
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and more!
Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!
Veterinary Receptionist - Robert Jones Vets employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Robert Jones Vets
✨Tip Number 1
Familiarize yourself with common veterinary terms and procedures. This will not only help you communicate effectively with the team but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can prepare you for handling emotional situations with clients, which is crucial in a veterinary setting.
✨Tip Number 3
Highlight your previous receptionist experience during any interactions. Be ready to discuss specific examples of how you've managed busy environments and dealt with challenging customers.
✨Tip Number 4
Demonstrate your teamwork skills by sharing experiences where you collaborated with others to achieve a common goal. This will resonate well with our supportive team environment.
We think you need these skills to ace Veterinary Receptionist - Robert Jones Vets
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous receptionist experience in your application. If you have any veterinary experience, mention it as a bonus, but focus on your customer service skills and ability to handle emotional situations.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your cover letter of how you've effectively communicated with clients or handled queries in past positions.
Demonstrate Empathy and Teamwork: In your application, illustrate your ability to work well in a team and show empathy towards clients. Share specific instances where you provided a warm and welcoming experience.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'customer service', 'Microsoft Office proficiency', and 'resilience', to make your application stand out.
How to prepare for a job interview at CVS Group
✨Show Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled difficult situations with clients in the past. Highlight your ability to remain calm and empathetic.
✨Demonstrate Your Communication Abilities
As an excellent communicator is essential for this position, practice articulating your thoughts clearly. Be ready to discuss how you would respond to various queries from clients, both in person and over the phone.
✨Emphasize Teamwork and Positivity
The job requires a positive attitude and strong teamwork skills. Share experiences where you collaborated effectively with colleagues and maintained a positive environment, especially in challenging situations.
✨Familiarize Yourself with Veterinary Practices
While previous receptionist experience is essential, having some knowledge of veterinary practices can set you apart. Research common procedures and terminology so you can engage confidently during the interview.
