Promotions Operations Specialist

As Promotions Operations Specialist, you’ll manage the day-to-day delivery of CRM-linked promotions, translating campaign briefs into live, risk-assessed reward mechanics. You’ll collaborate with CRM, Product, and Compliance teams to ensure promotions are technically accurate, legally compliant, and commercially viable. You’ll be hands-on in the platform, responsible for accurate setup, smart testing, and diligent QA. With growing volumes and complexity, this role is key to protecting the business from unnecessary cost, abuse risk, and compliance issues — while ensuring campaigns deliver on their marketing objectives.

YOU WILL BE RESPONSIBLE FOR:

• Building, testing, and launching promotions across email, push, in-app, and onsite CRM campaigns
• Collaborating with CRM and Marketing teams to ensure promotion setups match the brief
• Ensuring all promotions are QA’d, compliant, and aligned with responsible gaming standards
• Applying risk checks to ensure promotions are not exploitable or overly generous
• Reviewing campaign briefs to ensure promotion value and structure are commercially viable
• Maintaining clear documentation of promotion structures, rules, and targeting logic
• Escalating potential abuse or exposure risks to the Senior Manager or Team Manager
• Liaising with Product and CRM Analytics on performance tracking and improvement areas
• Supporting the rollout of new mechanics and internal playbooks

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

• Experience in a CRM, promotions, or operational marketing role
• A working knowledge of bonus tools and campaign mechanics, with awareness of commercial risk and reward principles
• High attention to detail with a strong focus on setup accuracy and operational safety
• Ability to flag potential issues and understand cost vs. value trade-offs in campaign delivery
• Comfort working across multiple teams including Compliance, Product, and CRM
• Strong organisational skills and confidence in meeting deadlines
• An analytical mindset with awareness of abuse prevention best practices

BENEFITS

• Hybrid working - 3 days per week at the office, with flexibility for 2 days at home
• Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
• Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.
• Invest in your future – We match pension contributions up to 6%.
• Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
• Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
• A great workplace experience – Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches.
• A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
• Support for growing families – Up to 6 months of full pay for maternity leave.
• Stay active & save money – Cycle-to-work scheme and gym discounts.
• And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team!

JOIN US! In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride - give us a roar!