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- Tasks: Lead a team to ensure the stability and security of IT applications and infrastructure.
- Company: Join a leading UK professional membership body focused on cloud-first strategies.
- Benefits: Enjoy hybrid working, 25 days annual leave, and a generous pension contribution.
- Why this job: Be part of a dynamic team driving innovation in IT while promoting diversity and inclusion.
- Qualifications: Significant IT experience with strong leadership skills and proficiency in cloud technologies required.
- Other info: Applications close on 13 June 2025; early closure possible due to high interest.
The predicted salary is between 51685 - 54405 £ per year.
Join to apply for the Infrastructure and Application and Support Manager role at DiverseJobsMatter.
This range is provided by DiverseJobsMatter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: £51,685 - £54,405 per annum (depending on experience)
Location: Hybrid (1–2 days per week in Canary Wharf, London office)
About the Role: Our client, a leading UK professional membership and qualifications body, is seeking an experienced Infrastructure and Application Support Manager. This is a pivotal leadership role responsible for ensuring the availability, performance, and security of critical applications and infrastructure—both on-premises and in the cloud. The role supports the organisation’s strategic move toward becoming a cloud-first enterprise and requires strong technical capabilities, leadership, and operational oversight.
Key Responsibilities:
- Maintain stability and functionality of core business applications and IT infrastructure
- Design and manage secure and scalable cloud environments
- Ensure reliability, compliance, and operational efficiency across all infrastructure systems
- Lead and mentor a team of IT support analysts and infrastructure engineers
- Oversee service desk operations, ensuring SLAs and KPIs are met and monitored
- Collaborate with third-party vendors and internal teams to maintain and upgrade systems
- Manage incident response and implement performance improvement initiatives
- Develop infrastructure documentation, policies, and procedures
Candidate Requirements:
- Significant experience in IT infrastructure and application support
- Strong leadership skills with a track record of managing technical teams
- Proficient in ITIL frameworks and cloud technologies (Azure, AWS)
- Expertise in Microsoft technologies including Windows Server, SQL, Entra ID, and Office 365
- Excellent problem-solving and organisational skills
- Strong communication and stakeholder management abilities
- Customer-focused with a proactive approach to task completion
Additional Information:
- Hybrid working (1–2 days in-office per week) with further flexible options
- 25 days’ annual leave (increasing with service) plus bank holidays, and buy/sell options
- Up to 10.15% employer pension contribution
- Life assurance and critical illness cover
- Health cash plan and regular wellbeing initiatives
- Enhanced parental leave policies
The organisation is committed to equality, diversity, and inclusion and encourages applications from all backgrounds. Reasonable adjustments are available for applicants with disabilities.
Infrastructure and Application and Support Manager employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure and Application and Support Manager
✨Tip Number 1
Familiarise yourself with the latest cloud technologies, especially Azure and AWS, as these are crucial for the role. Consider obtaining relevant certifications to demonstrate your expertise and commitment to staying updated in this fast-evolving field.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed technical teams in the past. Be ready to discuss specific challenges you faced and how you overcame them, showcasing your problem-solving skills.
✨Tip Number 3
Network with professionals in the IT infrastructure and application support space. Attend industry events or join online forums to connect with others who may have insights about the company or the role, which can give you an edge during interviews.
✨Tip Number 4
Prepare to discuss your approach to incident response and performance improvement initiatives. Think of specific examples where you've implemented successful strategies that enhanced operational efficiency, as this will resonate well with the hiring team.
We think you need these skills to ace Infrastructure and Application and Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure and application support. Emphasise your leadership skills and any specific technologies mentioned in the job description, such as Azure, AWS, and Microsoft technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with cloud environments and your approach to managing technical teams. Be sure to express your enthusiasm for the position and how you align with their commitment to diversity and inclusion.
Highlight Key Achievements: In both your CV and cover letter, include specific examples of past achievements that demonstrate your problem-solving abilities and operational efficiency. Use metrics where possible to quantify your impact, such as improvements in service desk operations or successful project completions.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a leadership role.
How to prepare for a job interview at DiverseJobsMatter
✨Showcase Your Technical Expertise
Make sure to highlight your experience with IT infrastructure and application support. Be prepared to discuss specific technologies you've worked with, especially cloud platforms like Azure and AWS, as well as Microsoft technologies such as Windows Server and SQL.
✨Demonstrate Leadership Skills
Since this role involves leading a team, share examples of how you've successfully managed technical teams in the past. Discuss your approach to mentoring and developing team members, as well as how you handle conflict or challenges within a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and operational oversight. Prepare to discuss how you would handle specific incidents or performance issues, and be ready to outline your strategies for maintaining service levels and compliance.
✨Emphasise Communication and Collaboration
This role requires strong stakeholder management skills. Be ready to talk about how you've collaborated with third-party vendors and internal teams in the past. Highlight your customer-focused approach and how you ensure clear communication across all levels.
