SaaS Implementation Consultant - UK

This position offers remote working that gives you more choice over where you work best, whether from our beautiful office spaces or a combination of working from home and the office.

As an Intelexian, this role is critical to helping our customers drive positive change by implementing and configuring solutions to achieve their Health and Safety Business Goals.

As a Consultant, you will be considered a trusted advisor across the entire implementation project lifecycle. Your role involves delivering solutions to both new and existing mid-market and enterprise customers, handling projects with varying scope and complexity. Collaborating with customers across all industries, you will lead efforts to capture, document, and configure requirements. Additionally, you will conduct testing, training, and support go-live activities to ensure customer satisfaction and desired outcomes are achieved. Your role involves achieving specific targets related to quality, customer satisfaction, on-time delivery, and utilization.

Responsibilities Include, but are not limited to:

• Serve the customer as a trusted advisor throughout the entire implementation project lifecycle, articulating the impact of solution design, and adhering to scope, budget, and schedule.
• Manage customer and internal project team relationships, and communication throughout the project ensuring the customer and internal project team are kept up to date on the status of projects or tasks.
• Lead onsite and remote meetings and workshops with customer project teams, encompassing activities such as requirements gathering and configuration reviews to ensure the solution is aligned with customer requirements.
• Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers’ needs and project goals.
• Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget, and timeline changes effectively.
• Perform solution testing and coordinate with quality assurance teams for QA testing and the customer during User Acceptance Testing.
• Develop and deliver onsite or remote customer-specific training programs during the project implementations.
• Assist Support teams with the resolution of customer configuration defects.
• Infrequent travel (up to 20%) to customer sites.

This role sits in our Professional Services organization, within the Consulting Function, reporting to the Manager, Consulting. You will have access to the entire Global Services community for support, consisting of incredibly talented peers, project managers, solution architects, and subject matter experts. A tenured member of the team will be your dedicated Intelexian mentor for the duration of your onboarding.

What can you expect working with Intelex?

• A unique opportunity to contribute first-hand to a bigger purpose, helping our customers eliminate injury/illness on the job.
• Ability to flex your consulting and configuration skills with our customers from around the world and across a variety of industries.
• Elevate your technical skills, developing expertise on the Intelex platform as well as other software and integrations that we leverage to support our customers (such as Datamaran, Enhesa, Verisk, and Workday).
• Opportunity to configure across multiple devices (desktop, mobile, etc.).

You are exactly what we are looking for if you have:

• A consulting background, with 5+ years of technical implementation consulting experience of SaaS solutions.
• Hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software.
• Good understanding of cloud technology principles and service delivery organization targets.
• Proven ability to analyze complex enterprise-level challenges and deliver innovative, practical solutions.
• A passion for customer satisfaction, demonstrated through effective relationship management and delivering positive outcomes.
• Experience managing mid-market and enterprise projects with ambitious deadlines in dynamic, fast-paced environments.
• Excellent presentation skills, with the ability to present business and project solutions effectively to diverse audiences, including technical experts and director-level stakeholders.
• Skilled at identifying obstacles, troubleshooting issues, and seeking support when needed.
• The ability to deeply engage with customers, uncover their core needs, and address the real problems they aim to solve by tailoring solutions to desired outcomes.
• A consultative approach that involves deeply understanding customer needs, addressing core problems, and tailoring solutions to achieve desired outcomes.
• Proactive mindset, able to anticipate customer needs beyond initial requests, simplify processes, and deliver efficient, user-friendly solutions.
• A dedication to customer success, ensuring customer satisfaction through clear, consistent communication and follow-ups to confirm issues are resolved.

Our culture is what makes Intelex a great place to work. You’re fit right in if this sounds like you:

• Customer obsessed, always seeking to understand customer choices and ways to delight our customers.
• A team player, constantly considering ways to improve performance and support others to ensure the team’s overall success.
• An innovator, with an inquisitive mind, actively seeking new ways of working through experimentation to solve problems.
• Courageous, willing to respond to challenges and take on the unknown.
• Deliver results, setting high personal expectations for your own performance.
• Adaptable, and therefore comfortable dealing with uncertainty, complexity, and change.
• Strong interpersonal skills, particularly with regards to communicating and negotiating with customers and colleagues of all levels within an organization.

Do you want to have a quick sneak peek at your onboarding and year one journey at Intelex?

• Within 1 month, you will: Participate in Corporate onboarding - Learn about Intelex, our parent companies, our history, and our values. Participate in Departmental onboarding - Learn our software, our methodology, and how you fit into the organization. Work with an onboarding mentor - Gain mentorship through your onboarding programs and beyond. Learn the ins and outs from someone doing the job. 1:1 - Meet the team, leadership, individuals across the organization. Make friends and build your internal network.
• Within 2 months, you will: Complete key Departmental onboarding assignments - Learning the key components to the role, ensuring you are ready to be customer-facing. Start a project with the support of your Mentor, Manager, and the entire team. Take on other ad-hoc customer-facing or behind-the-scenes customer work.
• Within 4 months, you will: Fully ramping up, with role-specific critical metrics and targets. Growing your knowledge - Learning more Intelex software components and features.
• Within 1 year, you will: Effectively manage four or more concurrent projects, as well as deliver sustainment services for customer enhancements. Guide customers towards standard methodologies and industry best practices. Become an Onboarding Mentor - helping the next generation learn and grow. Achieve positive customer feedback for quality and delivery.

Once selected, you would have to: Intelex will perform background and criminal record checks.

Perks and benefits can you expect:

• 25 days' holiday + bank holidays - we understand the importance of downtime.
• Floating Day - enjoy an additional day on us for your Birthday.
• Study Days – unlimited paid leave to study for your own professional development.
• Volunteer Days – help with worthwhile causes in your community.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical/Dental Plan – claim back the cost of your medical treatments.
• Income/Life/Critical Illness Insurance – Keeping you covered if the unexpected happens.
• Career Development Allowance – we invest in our people and offer up to £1,500 each year to be used on professional development.
• Referral scheme - know the perfect person to join the team? You could bag £2,000 for putting a good word in.
• Wellness Spending Allowance – Claim back £700 a year to support a wide range of wellness activities, products, and services.

Let’s Build a Safer, Cleaner World Together! We welcome you to work with us; let’s together make a difference in the world by helping companies become more sustainable by keeping their employees safe, minimizing their environmental impacts, and improving the quality of their products. Here at Intelex, we embrace diversity, encourage innovation, support professional growth, and care about your work/life balance. If you want to learn more about us and how we are working towards achieving our vision of reducing deaths on the job by 2050, visit our site www.intelex.com.

We value our people! - Our Culture, Our Way Our culture is the foundation of our success. We like to have fun, but we are serious about our role in the world. Maintaining work-life balance, investing in career development for our people, celebrating successes and milestones, and giving back to the community are just a few things that make Intelex such a cool place to work.