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- Tasks: Lead a dynamic team managing outpatient bookings and ensuring top-notch customer service.
- Company: Join Spire Healthcare, a leader in private healthcare known for its commitment to excellence.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and discounts at over 1000 retailers.
- Why this job: Kickstart your healthcare career with full training and a supportive team culture.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
- Other info: Flexible shifts and opportunities for personal development await you!
The predicted salary is between 36000 - 60000 £ per year.
Be the First to Apply
Outpatient Bookings Team Leader | St Mellon's - Newport | Competitive salary plus excellent benefits | Permanent - Full time
Due to a period of innovation, Spire Healthcare's Cardiff hub is recruiting for an Outpatient Bookings Team Leader. We are looking for driven, customer-focused individuals to join our team on a full-time and permanent basis. Full training will be provided, and this is a real opportunity to commence your healthcare career. Shift patterns will vary between 8 am and 7 pm Monday to Friday and a half day on occasional Saturdays. Please note - induction will be full-time for a minimum of 2 weeks (9 am to 5 pm) - please only apply if you are able to commit to these shifts.
The purpose of this role is to ensure the delivery and administration management of all stages of the booking process across all payors across the Patient Support Centre. To ensure the outpatients admin team provides a high standard of customer service to all patients, consultants, NHS partners, staff, visitors, and key stakeholders.
Duties and responsibilities:
- Be the team leader within a team of multi-skilled administrators who can adapt to the demands of the business and drive operational performance.
- Adhere to HR policies and procedures within the Outpatient Appointments, including managing sickness, annual leave, and underperformance management.
- Ensure all administrators within the team have monthly 1-2-1’s and feedback sessions and EE’s set.
- Ensure all calls are answered in a timely manner in line with operational KPIs, delivering high standards of customer service at all times.
- Carry out quality assessments regularly and provide feedback to the team.
- Plan the workforce in line with activity and ensure the timely management of all administrative tasks associated with bookings, pre-op assessment, and admissions.
- Process KPIs weekly and address any process issues to improve scores.
- Ensure all necessary spreadsheets, systems, and processes are updated throughout the working day and provide data as required to the Patient Admissions Manager, Director of Shared Services, SMT, and HoDs.
- Attend and contribute to regular departmental meetings and stay updated on all hospital/support centre matters relating to patient administration.
- Deputise for the Outpatient Appointments Manager in their absence.
Who we're looking for:
- Support other staff in the performance of their duties and establish good working relationships with colleagues and other Spire Healthcare staff.
- Promote effective lines of communication throughout the working environment.
- Continuously improve both oneself and the team to deliver on the key tasks and objectives identified in Enabling Excellence reviews.
- Attend training events and meetings to acquire the knowledge and skills that contribute to success in this role.
- Perform all duties in accordance with hospital policies.
- Attend all mandatory training sessions and any other training and development courses as required.
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform - discounts and cashback for over 1000 retailers.
- Free Bupa wellness screening.
- Private medical insurance.
- Life assurance.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence. Doing the right thing. Caring is our passion. Keeping it simple. Succeeding and celebrating together. Our people are our difference; their dedication, warmth, and pursuit of excellence set Spire Healthcare apart.
For further information about this role or for an informal conversation about the range of career options available with Spire, please contact Tim Lincoln-Shaw at Tim.Lincoln-Shaw@spirehealthcare.com.
Outpatient Appointments Team Leader employer: Spire Healthcare Group
Contact Detail:
Spire Healthcare Group Recruiting Team
Tim.Lincoln-Shaw@spirehealthcare.com
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Appointments Team Leader
✨Tip Number 1
Familiarise yourself with the healthcare sector, particularly outpatient services. Understanding the specific challenges and processes involved in outpatient bookings will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. This role requires strong team management, so showcasing your experience in this area will be crucial.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Since the role focuses on delivering high standards of service, think about how you can convey your commitment to patient care and effective communication.
✨Tip Number 4
Network with current or former employees of Spire Healthcare if possible. Gaining insights into the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace Outpatient Appointments Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Outpatient Appointments Team Leader position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in healthcare administration or team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead a team and deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your leadership skills, ability to manage a team, and commitment to high standards of customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a healthcare setting.
How to prepare for a job interview at Spire Healthcare Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Outpatient Appointments Team Leader. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as managing a team and ensuring high standards of customer service.
✨Showcase Leadership Skills
As a team leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, managed performance issues, or improved operational efficiency. Highlight your ability to motivate and support colleagues.
✨Emphasise Customer Service Experience
Since the role focuses on delivering excellent customer service, be ready to share your experiences in this area. Discuss specific situations where you went above and beyond for customers, and how you handled challenging interactions while maintaining professionalism.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
