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For Companies At a Glance
- Tasks: Lead a team to manage customer service and resolve enquiries daily.
- Company: Join Burton Bolton & Rose, a dynamic recruitment agency with a strong reputation.
- Benefits: Enjoy a supportive work environment and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and leading a passionate team.
- Qualifications: Proven experience in customer service management and strong supervisory skills required.
- Other info: Follow us on social media for updates and new job alerts!
The predicted salary is between 28800 - 43200 £ per year.
If you are an experienced Customer Service Manager with strong supervisory skills, then this could be the perfect job for you. Some of your duties will include:
- Managing all aspects of the customer service administration function and supervising a small team
- Providing hands-on responses to customer enquiries via telephone and email on a daily basis
- Ensuring the speedy resolution of customer sales administration issues
- Ensuring the team efficiently handles and processes customer orders from initiation to completion
- Overseeing the handling of major client account orders and delivery schedules
- Handling requests for quotations and technical information via telephone and email
Regrettably, we are not able to respond to job applicants who are not shortlisted.
Customer Service Manager employer: Burton Bolton & Rose Recruitment Services Ltd
Contact Detail:
Burton Bolton & Rose Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. This will help you align your responses during any interviews, showcasing how your experience and approach fit perfectly with our team.
✨Tip Number 2
Prepare specific examples from your past roles that demonstrate your supervisory skills and ability to resolve customer issues efficiently. Being able to share these stories will highlight your hands-on experience and problem-solving capabilities.
✨Tip Number 3
Research common customer service challenges in our industry and think about how you would address them. This knowledge will not only impress us but also show your proactive approach to potential issues.
✨Tip Number 4
Engage with us on social media platforms like Twitter and LinkedIn. This can give you insights into our company culture and current initiatives, which you can reference in your discussions with us.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management. Focus on your supervisory skills and any relevant achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your hands-on experience with customer enquiries and order processing makes you a great fit for the role.
Showcase Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and team management. Provide examples of how you've successfully resolved customer issues or improved team performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Burton Bolton & Rose Recruitment Services Ltd
✨Showcase Your Supervisory Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate your team.
✨Prepare for Customer Scenarios
Expect to be asked about how you would handle specific customer service situations. Think of challenging scenarios you've faced before and how you resolved them. This will show your problem-solving skills and your commitment to customer satisfaction.
✨Know the Company and Its Clients
Research the company and its major clients. Understanding their needs and expectations will help you tailor your responses during the interview. It also shows that you're genuinely interested in the role and the organisation.
✨Demonstrate Communication Skills
Since the role involves handling customer enquiries via phone and email, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you ensure effective communication within your team.
