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For Companies At a Glance
- Tasks: Lead a dynamic team and manage daily store operations while delivering exceptional customer experiences.
- Company: Join Majestic Wine, the UK's top wine specialist, revolutionising retail with passion and creativity.
- Benefits: Enjoy a permanent contract, relocation support, and opportunities for personal development.
- Why this job: Be part of a vibrant culture that values teamwork, customer loyalty, and personal growth.
- Qualifications: Experience in retail leadership, WSET 3 qualification, and a full UK driving licence required.
- Other info: This role offers a chance to make a real impact in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Worcester are looking for a dynamic individual with the ambition, drive and creativity to run a successful store in a company that’s revolutionising retail!
The Role
As a Majestic Store Manager, you are responsible for the sales performance and day-to-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will deliver this by building & leading a high performing team, developing team members to excel and reach their full potential. You’ll report into a Regional Manager who, alongside your Regional Operations Manager, will coach & support you in driving the sales performance of your store.
Key Responsibilities
- Take full responsibility for the performance and day-to-day operations of your store.
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Ensure you and your team deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Build, manage & develop a high performing team. Complete quarterly 1-1s and hold regular check-ins with your team in order to drive their performance, development, engagement and wellbeing.
- Nurture and develop the product knowledge of your team, supporting all colleagues to pass their WSET qualifications by sharing your passion and expertise.
- Be a people-focused leader by seeking to resolve all people issues, utilising the support available as required and following company policies and procedures.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Build commercially viable rotas to budget (3 months in advance as minimum), prioritising the customer experience to maximise sales opportunities.
- Ensure your store and team remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Ensure a consistent cascade to your team of store, regional and business updates and communications. Communicate the ‘why’ and be a sounding board for feedback.
Knowledge & Skills Required
- Experience of leading and developing a team in a fast-paced, target-driven retail environment.
- Be able to demonstrate leading a team to deliver exceptional customer experience & service.
- Commercial acumen and ability to understand store performance data. Familiarity and understanding of the wider drinks retail market.
- You can delegate, prioritise and strategically problem solve in high pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Excellent communication and time management skills.
- WSET 3 Qualification is essential.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
Job Specifics:
- Contract: Permanent
- Hours: 45 Hours Per Week
- Relocation: Support Available
Please ensure you have a conversation with your Area Manager and Regional Manager first before applying. We look forward to receiving your application! Together we are Majestic!
Retail Store Manager - Worcester employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager - Worcester
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Prepare to discuss your previous experience in leading teams, especially in a retail environment. Be ready to share specific examples of how you've driven sales performance and improved customer service in past roles.
✨Tip Number 3
Showcase your understanding of key performance indicators (KPIs) relevant to retail. Think about how you can apply this knowledge to optimise store performance and be prepared to suggest strategies during your interview.
✨Tip Number 4
Demonstrate your passion for wine and customer service by preparing thoughtful questions about Majestic Wine's approach to customer experience. This will show that you're not just interested in the job, but also in contributing to the company's mission.
We think you need these skills to ace Retail Store Manager - Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in leading teams and driving sales performance. Use specific examples that demonstrate your ability to deliver exceptional customer service and achieve KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the wine industry and your leadership skills. Mention how you can contribute to Majestic Wine's mission of providing outstanding customer experiences and driving business growth.
Highlight Relevant Qualifications: Ensure you mention your WSET 3 Qualification prominently in your application. This is essential for the role, so make it clear how your knowledge of wines will benefit the store and enhance customer interactions.
Showcase Your People Skills: In your application, emphasise your experience in developing high-performing teams. Provide examples of how you've successfully managed team dynamics, resolved conflicts, and fostered a positive work environment.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and the retail industry during the interview. Share any personal experiences or knowledge you have about different wines, as this will demonstrate your commitment to the role and the brand.
✨Highlight Leadership Experience
Prepare examples of how you've successfully led a team in a fast-paced environment. Discuss specific instances where you motivated your team to achieve targets or improve customer service, as this aligns with the key responsibilities of the Store Manager role.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with common retail KPIs and be ready to discuss how you would optimise them in the store. This shows that you understand the business side of retail and are prepared to drive sales performance effectively.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss challenges you've faced in previous roles and how you resolved them. This will showcase your ability to think strategically and handle pressure, which is crucial for managing a retail store.
