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- Tasks: Join us as an Admissions and Office Administrator, supporting student admissions and providing excellent customer service.
- Company: Iron Mill College is dedicated to delivering a top-notch student experience in a friendly environment.
- Benefits: Enjoy a supportive team culture, flexible working hours, and opportunities for professional development.
- Why this job: Be the first point of contact for students and staff, making a real impact on their college journey.
- Qualifications: Minimum 2 years of administrative experience with strong IT skills and a focus on customer service.
- Other info: Work Monday to Friday with occasional Saturdays; immediate start available subject to references.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an admissions and office administrator to join our team. You will have a minimum of 2 years experience in an administrative capacity with a focus on efficiency, accuracy and great customer service. Strong IT skills are essential along with an ability to work independently and efficiently manage your own workload. You will be joining a friendly, supportive team focused on providing an excellent student experience.
Location: Exeter
Hours: Monday to Friday - 37.5 hours per week. Approximately one Saturday per month will be required on a rota basis in lieu of a weekday.
Duration: Permanent
Responsible to: Head of Administration
Interview date: TBC
Start date: This role is available immediately (subject to references)
Overview of the Role: The role of the Admissions and Office Administrator is an important position within Iron Mill College. The role holder will provide administrative support and coordination across these vital areas as well as support the wider college team as required by the Head of Administration (HoA). The role holder will be required to assist in the admissions processes of new students to Iron Mill College, including Continuing Professional Development (CPD) courses, as well as being the first point of contact for our students, staff and visitors to our Exeter Campus, welcoming them in a friendly and professional manner. The Admissions and Office Administrator will be required to work to all departmental policies and procedures, correctly implemented to a high standard while supporting the whole Iron Mill College team and overseeing office and teaching resources.
Key Responsibilities:
- As primary reception cover you will provide first point of contact; answering telephone calls and greeting students, staff, and visitors, ensuring a welcoming, friendly and helpful atmosphere to all.
- Working with other Admissions Administrators to process new student and CPD applications in line with relevant policies and processes and maintain accurate and up to date records on CRM.
- Customer Service; to ensure high standards of service are maintained for prospective and current students, staff and visitors alike by addressing relevant queries promptly, politely and professionally.
- General administrative duties (non-exhaustive); overseeing and ordering resources such as creative, learning and stationery as well as daily consumables.
- Maintain up to date records across our IT platforms, which includes MS Office 365 and CRM Microsoft Dynamics.
- Be responsive to telephone calls, directing enquiries where needed.
- Answering emails and in person enquiries.
- Support the HoA with regard ongoing continuous improvement of the service area and development of processes and procedures.
- Occasional out of usual office hours admin support for the college and/or IMCS in consultation with the HoA which may include Open Days, online presentations and other events.
- To work Saturdays on a rotational basis which could be one in four or five weekends.
- Undertake reasonable additional duties or projects as the Head of Administration may determine appropriate.
NB: This is not an exhaustive list of duties and is subject to review on a regular basis.
Admissions and Office Administrator Full-time | Permanent | Exeter employer: Ironmill
Contact Detail:
Ironmill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions and Office Administrator Full-time | Permanent | Exeter
✨Tip Number 1
Familiarise yourself with the admissions process at Iron Mill College. Understanding how they handle student applications and what their specific requirements are will give you an edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will demonstrate your ability to maintain high standards of service, which is crucial for this position.
✨Tip Number 3
Brush up on your IT skills, particularly with MS Office 365 and CRM Microsoft Dynamics. Being able to confidently discuss your proficiency with these tools can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Iron Mill College if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Admissions and Office Administrator Full-time | Permanent | Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience, particularly focusing on efficiency, accuracy, and customer service. Use specific examples from your past roles that demonstrate these skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your strong IT skills and ability to work independently, as well as your commitment to providing excellent student experiences.
Showcase Relevant Experience: In your application, clearly outline your previous administrative roles, especially those involving admissions or customer service. Mention any experience with CRM systems or MS Office 365, as these are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative position.
How to prepare for a job interview at Ironmill
✨Showcase Your Administrative Experience
Make sure to highlight your previous administrative roles during the interview. Discuss specific tasks you managed, focusing on efficiency and accuracy, as these are key qualities the college is looking for.
✨Demonstrate Strong IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your experience with MS Office 365 and CRM systems. You might even want to mention any specific projects where you utilised these tools effectively.
✨Emphasise Customer Service Skills
As the first point of contact for students and visitors, excellent customer service is crucial. Share examples of how you've handled customer queries in the past, ensuring you convey a friendly and professional attitude.
✨Prepare for Teamwork Questions
The role involves working closely with other admissions administrators and supporting the wider team. Be ready to discuss your experience in collaborative environments and how you contribute to a supportive team atmosphere.
