Housing officer tenancy management

Overview

Housing Officer – Tenancy Management. Temporary position or secondment opportunity. Hours: 37 per week. Grade: 5. Salary: £32,579 to £35,412 per annum.

We are seeking motivated individuals with a strong interest in social housing to join our dynamic tenancy management team. This is a meaningful opportunity to positively impact lives while gaining valuable experience in a fast based, supportive environment. This role is ideal for candidates with experience in housing or related field. You will use your knowledge of council policies and relevant legislation to provide tenants with advice and support, helping them sustain their tenancies and contribute to safe, well managed neighbourhoods.

This is a six month fixed term position, based at City Hall. Norwich City Council is one of the largest stock-holding authorities in the country, with around 15,000 homes. This is a great opportunity to work with our tenants to really make a difference to their lives.

You will have good communication skills and be able to deal sensitively and objectively with people with a wide range of needs. The role requires you to be a competent multi-tasker with the ability to prioritise casework. You will also need to be able to work independently as well as being a good team player in a multi-agency environment. The Council offers opportunities to work with great people who are proud to serve our city, with competitive pay, generous holidays and flexible working arrangements.

The Council recognises that our employees are our most important asset and that the quality and commitment of our people is crucial to our success. If you are ready for your next challenge and want to work somewhere where you can make a real difference, we want to hear from you.

For further information regarding this role please contact Jo Sayer on 01603 989560.

Job Description

We are looking for a proactive and customer-focused housing officer to join our Tenancy services team. In this role, you will coordinate and deliver temporary relocation support for tenants affected by regeneration, major works, or emergency situations. You will be the main point of contact for residents, ensuring moves are managed efficiently and with care, while maintaining compliance with housing policies and legal requirements. Strong organisational skills, excellent communication, and the ability to work under pressure are essential.

Responsibilities

• Temporary Relocation Coordination: Manage the end-to-end temporary relocation process for tenants, including planning, communication, and execution.
• Liaise with contractors, internal teams, and external agencies to ensure smooth property moves.
• Maintain accurate records of relocation cases and update housing management systems.

Customer Support

• Act as the main point of contact for tenants during the relocation process.
• Provide clear advice on rights, options, and timescales.
• Offer practical and emotional support to minimise stress and disruption.

Compliance & Policy

• Ensure relocation activities comply with housing legislation, tenancy agreements, and council policies.
• Support the implementation of Norwich City Council’s temporary relocation policy and procedures.
• Monitor and report on progress, risks, and issues to the Tenancy Management Team Leader.

Partnership Working

• Work closely with contractors, housing officers, and regeneration teams.
• Liaise with social services, support agencies, and other stakeholders where required.

Service Improvement

• Identify opportunities to improve the relocation process and customer experience.
• Contribute to reviews and updates of relocation policies and procedures.

Essential Skills

• Experience in housing services or customer-focused roles.
• Strong organisational skills and ability to manage multiple cases.
• Excellent communication and negotiation skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office and housing management systems.
• Commitment to equality, diversity, and inclusion.

Desirable

• Knowledge of housing legislation and tenancy management.
• Experience in relocation or housing decant processes.
• Understanding of safeguarding and support for vulnerable tenants.

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live. To find out more about working and living in Norwich, visit the Home | Work in Norwich page.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve. For more about working in local government, visit Working in local government – LocalGov Careers – Youth Employment UK.

Benefits

We offer a competitive pay and benefits package and are proud to have Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working to fit with your home life or a sideways move, we have a variety of challenging employment opportunities for everybody.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support

Equal Opportunities

The council is committed to a policy of equality of opportunity in employment, recruitment and the services we provide. Applications are considered on the basis of suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.