Senior Specialist, Global Ads Partner Development

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Our business is growing fast, and is highly visible to senior leadership.

As a result of this fast growth, we are building out a team to support multiple processes to ensure trust of our partners. As the scope of our team is quickly growing, we are looking for someone who is customer (advertising partners and advertisers) obsessed. You will analyze data to find out gaps in partner experience. You are excited about partner development. You listen to partner’s needs. You become an expert in the advertising tools and products to give the right direction and advice to the partner. You are a proactive, highly motivated individual with an aptitude for building and streamlining processes. A successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment. The roles require a leader who is incisive and backs decisions with analytical approach.

Key job responsibilities

• Strive to delight our customers by becoming knowledgeable on Amazon Advertising solutions.
• Educate partners on how to achieve greater value on Amazon Ads. Provide onboarding support, education, continuous product usage consultation to ensure success.
• Build and maintain strong relationships with key stakeholders.
• Communicate and influence effectively across job levels with internal/external partners.
• Analyze data and trends to identify, action, and/or influence experience of partners.
• Continuously audit to improve the customer experience and business performance.
• Help drive evolution of partner experience through close collaboration with cross-functional teams ranging from Trademark, Marketing, Product Management, Programs, Engineering, Analytics, and Risk.
• Advocate voice of the customer internally, using data and anecdotes to drive prioritization.
• Build out operational processes from policy requirements, with the goal of future automation.
• Handle the day-to-day volumes of the assigned tasks and ensure the SLAs and accuracy are met per standards.
• Work with program managers to influence program policies.
• Create and publish relevant daily and weekly reports.
• Manage small to medium size projects and programs. Perform first-line diagnostics, troubleshooting and maintenance of Operational success on a daily basis.

About the team

We are the operations team of Partner Enablement (PE). The team charter PE mission is to drive advertiser success with Amazon Ads through scaled services and solutions that accelerate partner capabilities and growth. We recognize that partners come in different shapes and sizes meeting different advertiser needs; we work backwards from those needs to build solutions that scale as Amazon Ads and partners grow. Our vision is to expand scaled enablement support for all partners, across all Ads products, and all countries. PE ops team executes programs that drive the charter. PE ops scopes and leads projects and programs that enhance PE mission and vision. We dive deeper beyond the anecdotal, identify underlying issues and collaborate with different teams to solve for partner success.

BASIC QUALIFICATIONS

• 1+ years of program or project management experience.
• Experience using data to influence business decisions.
• Bachelor's degree.
• 5+ years of interacting with customers/stakeholders experience.
• Bachelor's degree in Economics, Marketing, Advertising, Statistics, Engineering or Business.
• Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
• Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
• Experience in Excel around Pivot, vlookup, basic formulas.

PREFERRED QUALIFICATIONS

• Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts.
• Knowledge of visualization tools such as Tableau, Datazen, SSRS.
• Experience back office operations, escalation management and troubleshooting environments.
• 2+ years of digital advertising and client facing roles experience.
• Experience in campaign optimization, analytics platforms.

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