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For Companies At a Glance
- Tasks: Engage and assist customers while achieving personal and store performance goals.
- Company: Join New Balance, a family-oriented sportswear brand focused on growth and community.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and flexible uniforms.
- Why this job: Be part of an exciting team that values passion, learning, and customer satisfaction.
- Qualifications: Team player with customer service skills and a passion for retail; flexible schedule required.
- Other info: Opportunity for development across European locations and involvement in projects.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- Achieve personal KPIs and contribute to overall store performance.
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.
- Help to ensure the store remains as commercial as possible following company guidelines.
- Adhere to company’s policies and procedures.
- Maintain health, safety, and environmental standards in the store.
- Perform other duties as required by the management team.
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Associate (8 hours, 3 months fixed term) - Leeds employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate (8 hours, 3 months fixed term) - Leeds
✨Tip Number 1
Familiarise yourself with New Balance's brand values and product range. Being able to speak passionately about their products and how they fit into the lifestyle of customers will show that you're genuinely interested in the role.
✨Tip Number 2
Prepare to demonstrate your customer service skills during the interview. Think of specific examples where you've gone above and beyond for a customer, as this will highlight your ability to deliver total customer satisfaction.
✨Tip Number 3
Show your enthusiasm for teamwork. Retail is all about collaboration, so be ready to discuss how you’ve successfully worked in teams before and how you can contribute to a positive store environment.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires working weekends and holidays, expressing your willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Retail Associate (8 hours, 3 months fixed term) - Leeds
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with New Balance as a brand. Highlight your passion for sportswear and how you can embody their values in your application.
Tailor Your CV: Make sure your CV reflects your customer service skills and any relevant retail experience. Use specific examples that demonstrate your ability to engage and satisfy customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention your desire to be a brand ambassador and how you can contribute to the store's performance.
Highlight Teamwork and Flexibility: Emphasise your ability to work as part of a team and your flexibility regarding working hours. This is crucial for a retail position, especially during weekends and holidays.
How to prepare for a job interview at New Balance
✨Show Your Passion for Retail
Make sure to express your genuine love for retail during the interview. Share experiences where you went above and beyond for customers, as this aligns with New Balance's focus on customer satisfaction.
✨Demonstrate Team Spirit
Since being a team player is crucial for this role, prepare examples of how you've successfully worked in teams before. Highlight any collaborative projects or situations where you supported your colleagues.
✨Know the Brand
Familiarise yourself with New Balance's products and values. Being able to discuss their brand story and what makes them unique will show your commitment and enthusiasm for becoming a brand ambassador.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in the store. Prepare responses that demonstrate your customer service skills and ability to handle various situations effectively.
