Customer Service Call Handler - Work From Home

Call Centre Representative – Legal – LeedsLegal Recoveries AssociateSalary: From £23,540 depending on experience, raising to £25,832 after 12 months when you\\\\\\\’re fully performing in role, plus a quarterly performance related bonus of up to 20%Location: 30pm, including Saturday rotation.We\\\\\\\’re Overdales Legal. Regulated by the SRA, we\\\\\\\’re one of the largest providers of specialist debt Litigation services in the UK. We\\\\\\\’re a proud member of Lowell Group, with offices across Europe, we\\\\\\\’re a leading credit management company, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected. Our mission is to make credit work better for all. And every year, we help thousands of people take control of their debts.As a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers\\\\\\\’ journey and bring people back to financial health. Working towards KPI\\\\\\\’s, you\\\\\\\’ll speak to customers over the telephone about their accounts, taking time to fully understand each customer\\\\\\\’s situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you\\\\\\\’ll also help with any queries and conduct regular reviews to ensure payments are still suitable. Strong communication skillsA desire to help each customer in the most compassionate way.Ideally you would have a customer service experience and. If your background is in sales, retail or any kind of customer facing role then you could be the one we\\\\\\\’re looking for!We have a big focus on helping our colleagues develop their careers and grow with us, together. Examples of recent Legal Recoveries Associate promotions are to, Floor Supervisor, Team Leader, Real Time Analyst, Paralegal and so much more, you really get out what you put in.Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\\\\\\\’re ready to help us make credit work better from all, we think you\\\\\\\’ll fit right in.A performance related quarterly incentive bonus where you can earn up to and additional 20% of your quarterly earnings.A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.3% flexible benefits; Whether this is extra holiday or dental cover there will be something for you.We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose built office to support collaborative working and those meaningful moments you\\\\\\\’ll only get from being in the office.Free parking when you are in the office and when working from home, you\\\\\\\’ll be fully equipped with everything you\\\\\\\’ll need to be successful.28 days holiday plus public holidays with the option to purchase up to an additional 5 days.Life assurance & Group income protectionA fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.Wellbeing support and a programme of webinars and classes geared towards mindfulness.Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.