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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing vehicle services and repairs.
- Company: Join a well-known dealership for new and used vehicles in Preston.
- Benefits: Enjoy a competitive salary, bonus scheme, and comprehensive company perks.
- Why this job: Great training, clear career paths, and a chance to make customers happy!
- Qualifications: Customer service experience is key; automotive knowledge is a plus.
- Other info: A valid UK driving license is required.
The predicted salary is between 25500 - 27000 £ per year.
Are you passionate about providing excellent customer service and thrive in a fast-paced automotive environment? We are looking for a Service Advisor to join our team at our Preston dealership, representing a well-known dealer of new and used vehicles. Salary & Benefits Basic Salary: £25,500 – £27,000 (depending on experience) On Target Earnings: £32,000 A great bonus scheme Excellent training and development opportunities Clear career progression pathways Comprehensive company benefits Key Responsibilities Act as the first point of contact for customers, providing exceptional service and support. Manage and coordinate vehicle servicing and repairs, liaising with the workshop team to ensure timely completion. Provide accurate estimates and keep customers informed of progress, costs, and any additional work required. Maintain detailed and accurate records, ensuring smooth communication between departments. Promote and upsell services and products to maximise customer satisfaction and dealership profitability. About You Proven experience in a customer-facing role, ideally within the automotive industry. Strong communication and organisational skills with the ability to manage multiple tasks efficiently. A proactive and positive approach to problem-solving and customer service. Knowledge of automotive servicing and repairs is advantageous but not essential. A valid UK driving license. Why Join Us? This is a fantastic opportu…
Service Advisor - Preston employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Preston
✨Tip Number 1
Familiarize yourself with the automotive industry, especially the services and products offered by our dealership. Understanding the basics of vehicle servicing and repairs will help you communicate effectively with customers and the workshop team.
✨Tip Number 2
Practice your customer service skills by engaging in role-playing scenarios. This will prepare you for handling various customer interactions and help you develop a proactive approach to problem-solving.
✨Tip Number 3
Network with professionals in the automotive field. Attend local events or join online forums to connect with others who can provide insights into the role of a Service Advisor and share their experiences.
✨Tip Number 4
Research our dealership's values and customer service philosophy. Tailoring your approach to align with our mission will demonstrate your commitment to providing exceptional service and make you stand out as a candidate.
We think you need these skills to ace Service Advisor - Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in the automotive industry. Use specific examples that demonstrate your ability to manage multiple tasks and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to problem-solving. Mention why you are interested in the Service Advisor position and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasize your strong communication and organizational skills. Provide examples of how you've successfully managed customer interactions and coordinated services in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Service Care Solutions
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, especially in a fast-paced environment.
✨Demonstrate Your Organizational Skills
Prepare to discuss how you manage multiple tasks efficiently. You might want to share a situation where you successfully coordinated various responsibilities, such as managing vehicle servicing and repairs while keeping customers informed.
✨Be Ready to Discuss Automotive Knowledge
While knowledge of automotive servicing and repairs is not essential, it can be advantageous. Brush up on basic automotive terms and processes so you can confidently engage in discussions about vehicle maintenance and repairs.
✨Highlight Your Problem-Solving Abilities
Prepare to provide examples of how you've approached and resolved customer issues in the past. A proactive and positive approach to problem-solving will resonate well with the interviewers.
