International Liaison Officer

As a part-time International Liaison Officer (22.5 hours per week), you will be an integral part of our patient-facing Appointments and Enquiries team, playing a key role in supporting our international patients. You’ll guide patients in selecting and booking consultations with our top Consultants and provide essential information about self-pay diagnostic services and treatment costs. Acting as the primary point of contact for international enquiries, you’ll ensure a seamless, empathetic, and professional experience for every patient.

Role Duties:

• Assist Embassy clients and international patients with enquiries to ensure they are directed to the most suitable Consultant or service at KEVII.

• Book appointments or connect patients with relevant medical secretaries to guarantee a smooth and timely scheduling process.

• Develop and manage interpreter and chaperone services to provide essential support for international patients.

• Provide accurate pricing for self-pay services to help international patients make informed decisions about their care.

• Generate and report data to track international patient engagement, ensuring informed decision-making.

• Establish payment systems for international admissions to ensure all necessary approvals, including insurance authorizations, are in place.

• Support ad-hoc projects to contribute to the Commercial Team and overall business success

• Master’s, Bachelor’s degree, or Diploma in Interpreting, Translation, or a related field.

• Proven experience in a customer service or liaison role, ideally in healthcare or international settings.

• Fluency in both Arabic and English is essential.

• Strong communication, interpersonal, and organizational skills, with the ability to handle sensitive medical information confidentially.

• Relevant qualifications in interpretation (e.g., National Register of Public Service Interpreters) are highly desirable.

• Familiarity with medical terminology and procedures is an advantage.

• Ability to work both independently and collaboratively in a team environment.

• Previous experience in sales or customer service is a plus.

• Demonstrated ability to navigate cultural nuances and engage with patients from diverse backgrounds., The ideal candidate will be a highly organised and culturally aware professional who thrives in a fast-paced healthcare environment. You will have strong experience in customer service or liaison roles, with the ability to communicate empathetically and effectively with international patients. Your fluency in Arabic and English is essential for building trust and ensuring clear communication. You should be confident in handling sensitive medical information and maintaining confidentiality, and you will bring a deep understanding of different cultural nuances to your interactions. If you are passionate about healthcare, possess excellent organiational skills, and enjoy working with a diverse, global patient base, this role offers an exciting opportunity to contribute to our world-renowned hospital.

At King Edward VII’s Hospital, you’ll work alongside top Consultants in a supportive, collaborative environment that values professional growth. We offer excellent training and development opportunities, free meals (an annual saving of £2,000). You’ll be part of a hospital that’s proud of its outstanding reputation, as evidenced by our excellent patient reviews on Doctify.

In return, we offer:

• Complimentary lunch

• 35 days of Annual Leave (inclusive of bank holidays) that increase with long service

• Private Healthcare

• Staff Referral scheme

• Company pension scheme

• On-going training and professional development opportunities

• Season Ticket Loan

• Help to buy a bike

• Free Employee Assistance Programme

• Access to EdenRed and various discount retail vouchers

If you are a compassionate, detail-oriented professional who thrives in a dynamic healthcare environment, we would love to hear from you. Please submit your CV to Mita Vadgama – Lead Recruitment and Resourcing Partner at MVadgama@kingedwardvii.co.uk, Email your CV to Mita Vadgama – Lead Recruitment and Resourcing Partner

Please send your CV to:

MVadgama@kingedwardvii.co.uk Job description, King Edward VII’s Hospital,

5-10 Beaumont Street, Marylebone,

London, W1G 6AA.

enquiries@kingedwardvii.co.uk

Switchboard 020 7486 4411 020 7486 4411

Bookings 020 7467 3221 020 7467 3221