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- Tasks: Assist customers with inquiries and support Contact Centre operations.
- Company: Join a dynamic team at East Lothian Council, dedicated to community service.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Higher Level education or equivalent experience required.
- Other info: Temporary position until August 2026, with opportunities for growth.
The predicted salary is between 28322 - 30257 £ per year.
Location: Penston House Macmerry Tranent, EH33 1EX
Salary: £28,322 - £30,257 per year pro rata
Contract Type: Temporary
Position Type: Part Time
Hours: 21 hours per week
The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly. Hourly rate of pay: £15.52 - £16.58. Temporary until 28th August 2026.
Days and Hours of Work: Monday, 09:00-15:00; Tuesday - Thursday, 09:00-14:30. Flexi time is applicable. To start asap.
To respond to customer enquiries regarding a range of Council services and through the Council’s Corporate Switchboard in compliance with Council policies and procedures. In addition, provide support to the Contact Centre Supervisors in the day to day running of the Contact Centre.
Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The East Lothian Way – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Job Requirements
- Relevant Qualifications: Educated to Higher Level, NC or SVQ level in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
- Level 1 Disclosure Clearance: This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement. Please note: If a Disclosure check is required and you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check.
Details of how to apply and contact details can be found on the GOV.UK website. Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.
Contact Centre Adviser employer: East Lothian Council
Contact Detail:
East Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Adviser
✨Tip Number 1
Familiarise yourself with the East Lothian Way values and behaviours. Understanding these will not only help you align your responses during the interview but also demonstrate that you are a good cultural fit for the organisation.
✨Tip Number 2
Make sure to review the Job Outline/Person Specification thoroughly. This will help you understand the essential criteria and prepare specific examples from your experience that showcase how you meet these requirements.
✨Tip Number 3
Practice common interview questions related to customer service and problem-solving. As a Contact Centre Adviser, you'll need to demonstrate your ability to handle enquiries effectively, so being prepared will give you an edge.
✨Tip Number 4
If you have any relevant experience in a similar role, be ready to discuss it in detail. Highlighting your past achievements and how they relate to the responsibilities of this position can significantly boost your chances of landing the job.
We think you need these skills to ace Contact Centre Adviser
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description and person specification for the Contact Centre Adviser role. Make sure you understand the essential criteria and responsibilities, as you'll need to demonstrate how you meet these in your application.
Tailor Your Application: When filling out the online application form, tailor your responses to highlight your relevant experience and skills that align with the job requirements. Use specific examples to illustrate how you meet the essential criteria.
Familiarise Yourself with 'The East Lothian Way': Review the values and behaviours outlined in 'The East Lothian Way'. Be prepared to discuss how you embody these values in your work during the interview process, should you be invited.
Complete the Online Application Form: Ensure you fully complete the online application form on the specified website. Avoid relying on the CV import function, as it may not capture all necessary information. Double-check for accuracy and completeness before submitting.
How to prepare for a job interview at East Lothian Council
✨Know the Job Description Inside Out
Make sure you thoroughly read the job description and person specification. Familiarise yourself with the essential criteria and be prepared to discuss how your skills and experiences align with them.
✨Understand the East Lothian Way
Research the values and behaviours outlined in the 'East Lothian Way'. Be ready to provide examples of how you've demonstrated these in your previous roles, as interviewers may ask about them.
✨Prepare for Customer Service Scenarios
As a Contact Centre Adviser, you'll be handling customer enquiries. Think of past experiences where you've successfully resolved customer issues and be prepared to share these stories during the interview.
✨Practice Your Communication Skills
Since this role involves responding to enquiries, practice clear and concise communication. You might want to do mock interviews with a friend or family member to refine your responses and ensure you come across as confident and articulate.
