Contact Centre Adviser

Location: Penston House Macmerry Tranent, EH33 1EX Salary: £28,322 – £30,257 per year pro rata Contract Type: Temporary Position Type: Part Time Hours: 21 hours per week Vacancy Information The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly. Hourly rate of pay: £15.52 – £16.58 Temporary until 28th August 2026. Days and Hours of Work: Monday, 09:00-15:00 Tuesday – Thursday, 09:00-14:30 Flexi time is applicable. To start asap. To respond to customer enquiries regarding a range of Council services and through the Council’s Corporate Switchboard in compliance with Council policies and procedures. In addition, provide support to the Contact Centre Supervisors in the day to day running of the Contact Centre. Please download the Job Outline/Person Specification (available under \’Job Attachments\’) for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every \’essential\’ criteria stated on the Person Specification to be considered for interview. The East Lothian Way The ‘East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them. Job Requirements Relevant Qualifications Educated to Higher Level, NC or SVQ level in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience. Level 1 Disclosure Clearance This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement. Please note: If a Disclosure check is required and you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website. Please note: We do not accept CV\’s (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above. #J-18808-Ljbffr