Billing Administrator - Ref24374

Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Billing Administrator located at our Head Office in Salford Quays.

Basic Salary – upto £23,500 per annum depending on experience. Pension, Life Assurance & much more.

Responsibilities:

• Work as part of the invoicing team to ensure that accurate invoicing and effective customer service is provided across all functions within the business, always maintaining a professional & courteous approach supporting our Customer Charter.
• Daily database management of open Engineering jobs.
• Pricing and invoicing generation daily.
• Chasing internal departments for required information to enable invoicing to take place.
• Submission of customer reports.
• Uploading invoices to customer invoicing portals.
• Investigation of invoice queries and raising credit notes.
• Maintenance of invoicing database.
• Any ad hoc duties as and when required to support the business.
• Retrieve all phone and email messages and process accordingly within SLA.
• Management of customer queries and complaints through to completion.
• Processing of orders to ensure all work is carried out and invoice created.
• Proactive approach to management of customers workload.
• Cost & close all jobs for invoicing in accordance with customer requirements.
• Liaise with all internal teams to ensure effective response to customers and work completed within SLA.
• Effective communication with internal and external customers.

Requirements:

• Self-motivated, with a proactive approach to workload.
• The ability to work independently with a passion to learn.
• Excellent administration skills.
• Customer focused with the ability to resolve customer queries efficiently.
• Analytical in approach.
• Exhibit a high degree of professionalism and resilience.
• Experience of manipulating data using Microsoft Excel and other appropriate packages.
• Strong organisational skills.
• High attention to detail.
• The ability to handle multiple priorities with a structured approach.
• Experience working on customer portals.

Benefits:

• Basic Salary – upto £23,500 per annum depending on experience.
• Royal London Pension.
• Life Assurance 4x Salary.
• Paid Holidays plus Bank Holidays.
• Additional Day holiday for each full year of completed service (up to 25 days).
• Additional Birthday Holiday.
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme.
• Employee Recognition Scheme.
• Development and progression opportunities.
• Free, secure on-site parking.
• Free, on-site gym.

Equal Opportunities: We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work: Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.