Community Centre Manager

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Community Centre Manager

The Other Perspective is seeking a dedicated and compassionate Drop-In Centre Manager to oversee the daily operations of their community centre, providing essential support services for refugees, asylum seekers, and newcomers in Middlesbrough.

The Drop-In Centre serves as a vital resource for individuals needing assistance with housing, benefits applications, immigration advice, and integration into local society. The manager will play a pivotal role in ensuring the effective delivery of services, supporting vulnerable populations as they build new lives on Teesside.

Job Overview:

To manage the Community Centre on behalf of the company, ensuring that all allocated resources are used in a cost-effective way to deliver high-quality services to the public while complying with current Health & Safety legislation and ensuring that the building is maintained in good condition.

Responsibilities and Duties:

• Ensure that effective administrative functions are developed and implemented to maintain the building in good condition and to provide timely access to Centre facilities and equipment.
• Ensure that effective administrative functions are developed and implemented to take bookings, invoice customers, and bank payments.
• Ensure that all Community Centre income and expenditure is accurately recorded, monitored, and reported.
• Implement, review, monitor, and develop management policies as required.
• Receive and deal with routine correspondence and documents on behalf of the Company.
• Manage Administrative Assistant and approved contractors to ensure that agreed Centre administrative and plant/equipment inspection/maintenance functions are carried out efficiently and cost-effectively for the benefit of all users of the building and its associated facilities.

Management of Building – (In conjunction with management):

• Ensure implementation of all statutory health and safety requirements, regularly monitoring for compliance and developing and implementing revised policies as required.
• Undertake periodic risk assessments to identify potential risks and measures needed to minimize such risks.
• Develop, implement, and monitor policies and procedures for routine inspection/maintenance of plant, telecommunications, fire safety equipment, mechanical and electrical equipment (including PAT testing) within the building. Ensure that maintenance schedules are developed and implemented.
• Overall responsibility for the security of the building and for establishing administrative arrangements for locking/unlocking the building. Develop and implement procedures for monitoring and responding to emergency alarms.
• Effect minor internal or exterior repairs (e.g., broken windows) and maintenance within the delegated budget.
• Overall responsibility for ensuring that all rooms and public areas are kept clean and serviced and for establishing waste management/disposal procedures.
• Maximize use of allocated resources to ensure the provision of high-quality, effective, efficient, and economic services.
• Ensure spaces are made ready to customer specifications (chairs, tables, etc.).

Customer Service:

• Meet and greet new and potential users and show them around the building.
• Carry out regular customer surveys.
• Deal with day-to-day complaints from the public and take action to develop and implement improvements as required.
• Make recommendations to management regarding new or replacement equipment to improve services to Centre users.
• Work in conjunction with management to develop and implement agreed strategies to market and promote the Centre to potential users.
• Continue developing and maintaining relationships with various local partners to ensure activities at the Community Centre fit with others provided in the area.

Qualifications & Person Specifications:

Experience in:

• Managing services or buildings, personnel, and contractors.
• Health & Safety including risk assessment and maintenance management.

Skills & abilities:

• Excellent communication skills, both written and verbal.
• Confident and able to work on own initiative.
• Able to prioritize work and demands.
• Able to work flexible hours – prioritizing the needs of Centre Management.

Other:

• A commitment to community-run services and the ability to work occasional evenings and weekends and attend the Centre at short notice.
• We are firmly committed to tackling discrimination and promoting equality of opportunity and good community relations.

The closing date for this job is 3 March 2025 – 9:00am.

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