Community Centre Manager

We are here to support, promote and develop voluntary and community action in Middlesbrough. Community Centre Manager The Other Perspective is seeking a dedicated and compassionate Drop-In Centre Manager to oversee the daily operations of their community centre, providing essential support services for refugees, asylum seekers, and newcomers in Middlesbrough. The Drop-In Centre serves as a vital resource for individuals needing assistance with housing, benefits applications, immigration advice, and integration into local society. The manager will play a pivotal role in ensuring the effective delivery of services, supporting vulnerable populations as they build new lives on Teesside. Job Overview: To manage the Community Centre on behalf of the company, ensuring that all allocated resources are used in a cost-effective way to deliver high-quality services to the public while complying with current Health & Safety legislation and ensuring that the building is maintained in good condition. Responsibilities and Duties: Ensure that effective administrative functions are developed and implemented to maintain the building in good condition and to provide timely access to Centre facilities and equipment. Ensure that effective administrative functions are developed and implemented to take bookings, invoice customers, and bank payments. Ensure that all Community Centre income and expenditure is accurately recorded, monitored, and reported. Implement, review, monitor, and develop management policies as required. Receive and deal with routine correspondence and documents on behalf of the Company. Manage Administrative Assistant and approved contractors to ensure that agreed Centre administrative and plant/equipment inspection/maintenance functions are carried out efficiently and cost-effectively for the benefit of all users of the building and its associated facilities. Management of Building – (In conjunction with management): Ensure implementation of all statutory health and safety requirements, regularly monitoring for compliance and developing and implementing revised policies as required. Undertake periodic risk assessments to identify potential risks and measures needed to minimize such risks. Develop, implement, and monitor policies and procedures for routine inspection/maintenance of plant, telecommunications, fire safety equipment, mechanical and electrical equipment (including PAT testing) within the building. Ensure that maintenance schedules are developed and implemented. Overall responsibility for the security of the building and for establishing administrative arrangements for locking/unlocking the building. Develop and implement procedures for monitoring and responding to emergency alarms. Effect minor internal or exterior repairs (e.g., broken windows) and maintenance within the delegated budget. Overall responsibility for ensuring that all rooms and public areas are kept clean and serviced and for establishing waste management/disposal procedures. Maximize use of allocated resources to ensure the provision of high-quality, effective, efficient, and economic services. Ensure spaces are made ready to customer specifications (chairs, tables, etc.). Customer Service: Meet and greet new and potential users and show them around the building. Carry out regular customer surveys. Deal with day-to-day complaints from the public and take action to develop and implement improvements as required. Make recommendations to management regarding new or replacement equipment to improve services to Centre users. Work in conjunction with management to develop and implement agreed strategies to market and promote the Centre to potential users. Continue developing and maintaining relationships with various local partners to ensure activities at the Community Centre fit with others provided in the area. Qualifications & Person Specifications: Experience in: Managing services or buildings, personnel, and contractors. Health & Safety including risk assessment and maintenance management. Skills & abilities: Excellent communication skills, both written and verbal. Confident and able to work on own initiative. Able to prioritize work and demands. Able to work flexible hours – prioritizing the needs of Centre Management. Other: A commitment to community-run services and the ability to work occasional evenings and weekends and attend the Centre at short notice. We are firmly committed to tackling discrimination and promoting equality of opportunity and good community relations. The closing date for this job is 3 March 2025 – 9:00am . #J-18808-Ljbffr