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- Tasks: Support network and systems, resolve 2nd Line issues, and manage customer tickets.
- Company: Join an award-winning ISP that values personal development and a family-oriented culture.
- Benefits: Enjoy exceptional perks, upskilling opportunities, and a supportive work environment.
- Why this job: Gain hands-on experience in a rapidly growing company with a strong community feel.
- Qualifications: Open to both trained engineers and juniors eager to learn and grow.
- Other info: Be part of exciting projects and collaborate with a dedicated team.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking to join a supportive company that cares about your upskilling and personal development? This Award-Winning ISP, which has doubled in size over the past 2 years, is looking for a 2nd Line Network and Systems Engineer to support its network. Although they have rapidly grown, gained large funding, and won multiple awards, they still aim to keep a family-oriented feel by providing exceptional benefits and incentives for employees. This is a great opportunity for someone eager to gain more experience and understanding of an ISP's systems. They are open to applications from fully-trained engineers or more junior candidates looking to upskill. If you think you're a good fit, apply now, and we can discuss your experience in more detail!
- Work on both network and systems
- Be the point of contact for 2nd Line issues, assisting first-line technical support analysts
- Analyze and resolve problems to ensure customer satisfaction
- Support and maintain infrastructure systems – VOIP and Linux Operating Systems
- Coordinate with Field Engineers
- Participate in various projects, assisting the Team Leader
- Take ownership of customer problems and proactively manage tickets until resolution
2nd Line Network and Systems Support Engineer - ISP employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Network and Systems Support Engineer - ISP
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VOIP and Linux Operating Systems. Having hands-on experience or even just a solid understanding of these systems will make you stand out during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past. Be ready to discuss your approach to troubleshooting and how you ensure customer satisfaction, as this role heavily focuses on support.
✨Tip Number 3
Research the company culture and values of the ISP. Since they emphasise a family-oriented feel, be prepared to discuss how you align with their ethos and how you can contribute to maintaining that supportive environment.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider knowledge about the interview process and the work environment, which can be invaluable when preparing for your application.
We think you need these skills to ace 2nd Line Network and Systems Support Engineer - ISP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network and systems support. Emphasise any specific skills related to VOIP and Linux Operating Systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are interested in working for an award-winning ISP and how you align with their values of personal development and support.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This will demonstrate your ability to take ownership of customer problems and manage tickets effectively.
Show Willingness to Upskill: If you're a more junior candidate, express your eagerness to learn and grow within the company. Mention any relevant training or certifications you are pursuing or plan to pursue to enhance your skills in network and systems support.
How to prepare for a job interview at Hamilton Barnes
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of network and systems support, particularly in VOIP and Linux Operating Systems. Be prepared to discuss specific technologies you've worked with and how you've resolved issues in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves analysing and resolving problems, be ready to share examples of how you've tackled technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Communication
This position requires coordination with Field Engineers and first-line support analysts. Highlight your experience working in teams and your ability to communicate effectively, especially when managing customer issues.
✨Express Your Eagerness to Upskill
The company values personal development, so convey your enthusiasm for learning and growing within the role. Mention any relevant courses or certifications you’re interested in pursuing to enhance your skills.
