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- Tasks: Support the Customer Experience Manager in leading a top-notch Front of House operation.
- Company: Join ATG Entertainment, a leader in live entertainment, creating unforgettable experiences.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team delivering exceptional hospitality in a historic theatre.
- Qualifications: No specific qualifications required; enthusiasm and a customer-focused attitude are key.
- Other info: This is a 6-month fixed term contract with potential for extension.
The predicted salary is between 28800 - 48000 £ per year.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
The Grand Opera House is the largest theatre in York at just under 1,000 seats. The Theatre was re-launched in October 2022 following significant investment in its bars, dressing rooms and seating. We host a varied programme from west-end touring musicals and plays to popular comedians and one night music gigs. We pride ourselves on delivering a gold-standard welcome to everyone that comes through our doors, whether that be audiences or Visiting Companies.
The Deputy Customer Experience Manager (DCEM) role is directly line managed by the Customer Experience Manager (CEM) and is responsible for supporting the CEM to lead a strong Front of House operation. You will assist in ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards.
Please note this is a fixed term contract of 6 months, with the possibility of extension.
Deputy Customer Experience Manager employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the live entertainment industry, especially in Belfast. Understanding local trends and customer preferences can give you an edge during interviews.
✨Tip Number 2
Network with professionals in the theatre and hospitality sectors. Attend local events or join relevant online groups to connect with people who can provide insights or even referrals.
✨Tip Number 3
Research ATG Entertainment and their venues thoroughly. Knowing their mission, values, and recent projects will help you demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've enhanced customer experiences in previous roles. Tailoring your stories to align with the expectations of a Deputy Customer Experience Manager will make a strong impression.
We think you need these skills to ace Deputy Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Deputy Customer Experience Manager position. Tailor your application to highlight relevant experience in customer service and management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and any leadership roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to enhance customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for live entertainment and customer service. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ambassador Theatre Group
✨Understand the Company Culture
Before your interview, take some time to research ATG Entertainment and its values. Understanding their commitment to exceptional hospitality and customer experience will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Deputy Customer Experience Manager, your ability to provide outstanding service is crucial. Prepare examples from your past experiences where you successfully handled customer issues or improved service delivery.
✨Demonstrate Leadership Qualities
Since this role involves supporting the Customer Experience Manager, be ready to discuss your leadership style. Share instances where you've led a team or project, highlighting how you motivated others and achieved results.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and future projects at the Grand Opera House. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
