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For Companies At a Glance
- Tasks: Assist in managing daily store operations and ensure compliance with company policies.
- Company: Join a dynamic retail team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible hours, employee discounts, and opportunities for growth.
- Why this job: Be a key player in creating a vibrant shopping environment and leading a passionate team.
- Qualifications: Strong communication skills and a knack for visual merchandising are essential.
- Other info: Ideal for those looking to develop leadership skills in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
The Assistant Manager assists the Store Manager in managing all day-to-day store operations, while ensuring compliance with all established company policies and procedures. Provides leadership, guidance, and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service, and operational objectives.
Duties and Responsibility
- Primary responsibility is the safety and welfare of employees and customers.
- Create, establish, and maintain an excellent customer shopping experience.
- Maintain and reinforce current service level standards.
- Provide service training and leadership to staff members.
- Manage customer issues with a sense of urgency and to the satisfaction of our customer.
- All POS terminal transactions in accordance with policy and procedure: Sales, Discounts, and Refunds.
- Loyalty Open/Closing procedures.
- Inventory Control responsibilities to include adherence to all policies and procedures regarding: Shipping and Receiving, Price Management (Price Changes, Markdowns, etc.), Singles, Damaged Merchandise, Conducting a Physical Inventory.
- Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement, Sales floor maintenance and housekeeping, Promotional event directions, materials, and signage.
- Payroll Control responsibilities to include adherence to all policies and procedures regarding: Scheduling, Payroll budget compliance, Time and Attendance.
- Training and Development of direct reports, responsibilities to include adherence to all policies and procedures regarding: Utilization of all available training tools, Consistent reinforcement of operational standards.
- Loss Prevention responsibilities to include adherence to all policies and procedures regarding the protection and control of all Company assets.
- Work towards a complete understanding of managing all day-to-day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations, and Training Personnel.
Key Qualifications
- An approved background check.
- Effective verbal and written communication skills.
- Managerial and organizational skills.
- Strong interpersonal skills necessary for customer and employee interactions.
- Strong visual merchandising skills.
- Working knowledge of footwear, accessories, and shoe care.
- Basic mathematical skills.
- Knowledge of Corporate and Store Operations policies and procedures.
- A complete understanding of the standards of Store Presentation and strong visual merchandising skills.
Assistant Manager - 2nd employer: Rack Room Shoes
Contact Detail:
Rack Room Shoes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - 2nd
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for will help you align your responses during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or resolved conflicts in previous roles. This will highlight your ability to take charge when the Store Manager is absent.
✨Tip Number 3
Brush up on your visual merchandising knowledge. Being able to discuss current trends and how you would implement them in our store can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to customer service. We value a strong customer experience, so think of specific instances where you've gone above and beyond to satisfy customers.
We think you need these skills to ace Assistant Manager - 2nd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to meet sales and operational objectives.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the Assistant Manager role. Mention how your skills align with the company's values and how you can contribute to creating an excellent customer shopping experience.
Highlight Leadership Experience: In your application, emphasise any previous roles where you provided training or guidance to staff. This is crucial for the Assistant Manager position, so provide concrete examples of how you've successfully led a team.
Showcase Problem-Solving Skills: Include instances where you've effectively managed customer issues or operational challenges. This will demonstrate your ability to handle responsibilities in the absence of the Store Manager and ensure customer satisfaction.
How to prepare for a job interview at Rack Room Shoes
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be expected to lead and train staff. Be prepared to discuss your previous leadership experiences and how you've successfully guided a team in the past.
✨Demonstrate Customer Service Excellence
Since customer satisfaction is key, think of examples where you've resolved customer issues effectively. Highlight your ability to create a positive shopping experience and how you handle complaints.
✨Know the Company Policies
Familiarise yourself with the company's policies and procedures. Being able to discuss these confidently will show that you're serious about compliance and operational excellence.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare scenarios where you've had to manage inventory, handle payroll, or deal with a difficult customer.
