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- Tasks: Join our cashier team, managing transactions and assisting customers at the cash desk.
- Company: Grosvenor Casinos is a leading gaming venue in London, committed to customer excellence and community engagement.
- Benefits: Enjoy uncapped tips, premium pay after midnight, free meals, and discounts at venues.
- Why this job: Be part of an exciting refurbishment and a welcoming team in a vibrant casino environment.
- Qualifications: Must have 12 months of cashier experience, excellent numeracy skills, and strong customer service abilities.
- Other info: Flexible shifts available, including weekends and bank holidays; ideal for those seeking a dynamic work atmosphere.
The predicted salary is between 27400 - 29500 £ per year.
Located in the heart of London, The Victoria is Grosvenor Casinos flagship venue and has been entertaining our valued customers for 60 years. We are set to enhance our vision with an upcoming £14 million refurbishment, positioning it as the premier gaming venue of choice in the UK for both our customers and team members.
Join our elite cashier team today, during this exciting time of positive change, whilst working in the heart of the casino - the cash desk! At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play—they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment.
As we embark on an exciting period of growth, there’s never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers but our colleagues are at the heart of everything we do.
As a cashier, you will be entrusted with the finances of the club, correctly accounting for all transactions whilst complying with all gambling regulations and protecting the reputation of the company by adhering to its policies. You will:
- Acknowledge, welcome and assist customers in the Cash Desk
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Collaborate and work as part of the cash desk and wider casino team
- Comply with all company procedures as required by the cash desk manual
- Comply with the Gambling Act, its regulations and Gambling Commission license conditions and codes of practice
- Where appropriate, recommend the loyalty program to customers
- Support with any cash or asset counts in the club
- Maintain thorough records and accounts of all operations in the cash desk as per the cash desk manual and requested by the head cashier
- Report to the head cashier
Salary ranges from £33,488 - £36,878 per annum depending on experience (full time). As a valued team member, you'll receive a number of benefits, including a share of uncapped tips, premium pay allowance after midnight (10% of hourly rate), free meal on shift, opportunity for overtime at 1.5 hours, an exciting and full social calendar, and 50% off food and soft drinks at Mecca and Grosvenor venues.
Qualifications:
- Minimum 12 months experience operating as a cashier in a casino cash desk & PFL is essential
- Excellent numeracy skills, with the ability to account for and manage large sums of cash accurately
- Strong understanding of or willingness to learn legislation related to the cash desk function, sufficient to pass a competency test
- Must be able to work shifts at any time of the day, including weekends and bank holidays
- Exceptional customer service skills with the ability to maintain a professional demeanour in high-pressure situations
- Proficiency in using cash handling equipment and casino management software
- Demonstrated ability to work effectively in a team environment
- Strong attention to detail and ability to maintain accurate records
- Excellent communication skills, both verbal and written
- Knowledge of anti-money laundering (AML) procedures and responsible gambling practices
- Ability to stand for extended periods and handle physical aspects of the job
- Flexibility to adapt to changing work schedules and casino needs
- Previous experience in a high-volume cash handling environment is preferred
Experienced Casino Cashier employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Cashier
✨Tip Number 1
Familiarise yourself with the specific regulations and compliance requirements related to casino cash handling. Understanding the Gambling Act and anti-money laundering procedures will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service skills during any interactions, whether in person or over the phone. Being able to showcase your ability to maintain professionalism in high-pressure situations can set you apart from other candidates.
✨Tip Number 3
Network with current employees or industry professionals to gain insights into the company culture at Grosvenor Casinos. This can help you tailor your approach and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Prepare for potential scenario-based questions during interviews. Think about how you would handle various situations at the cash desk, as this will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Experienced Casino Cashier
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a cashier, particularly in a casino environment. Emphasise your numeracy skills and any specific cash handling experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to work under pressure. Mention your understanding of gambling regulations and your commitment to compliance, as these are crucial for the role.
Highlight Relevant Qualifications: If you have any certifications related to cash handling or anti-money laundering procedures, be sure to include them in your application. This will demonstrate your preparedness for the responsibilities of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a cashier role.
How to prepare for a job interview at The Rank Group
✨Showcase Your Cash Handling Experience
Make sure to highlight your previous experience as a cashier, especially in a casino environment. Discuss specific situations where you successfully managed large sums of cash and adhered to regulations, as this will demonstrate your capability for the role.
✨Demonstrate Customer Service Skills
Grosvenor Casinos values exceptional customer service. Prepare examples of how you've provided outstanding service in past roles, particularly in high-pressure situations. This will show that you can maintain professionalism while assisting customers.
✨Familiarise Yourself with Gambling Regulations
Brush up on the Gambling Act and relevant regulations before your interview. Being knowledgeable about these laws will not only impress your interviewers but also show your commitment to compliance and responsible gaming practices.
✨Prepare for Teamwork Questions
Since collaboration is key in this role, be ready to discuss your experiences working in a team. Think of examples where you contributed to a team's success or resolved conflicts, as this will illustrate your ability to work well with others at the cash desk.
