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For Companies At a Glance
- Tasks: Help clients and healthcare pros with calls and emails daily.
- Company: Join Fittleworth Medical, a leader in home dispensing services for over 60,000 clients.
- Benefits: Enjoy a supportive team environment and opportunities for growth.
- Why this job: Make a real impact by providing essential services to those in need.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Be part of a rapidly growing company with a strong team culture.
The predicted salary is between 28800 - 43200 £ per year.
About us
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformatio…
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Customer Service Advisors employer: Fittleworth
Contact Detail:
Fittleworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Familiarize yourself with the healthcare industry, especially in relation to stoma products and home dispensing services. Understanding the specific needs of clients and healthcare professionals will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills, as you'll be managing inbound and outbound calls. Being able to convey information clearly and empathetically is crucial for a Customer Service Advisor role.
✨Tip Number 3
Showcase your ability to handle multiple tasks efficiently. Since the role involves sorting and processing prescriptions, demonstrating your organizational skills can give you an edge.
✨Tip Number 4
Research Fittleworth Medical and its values. Aligning your personal values with those of the company can help you articulate why you're a great fit for their team during the interview.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and the skills required, such as managing calls and emails, processing prescriptions, and maintaining communication with clients.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any specific skills that align with the role. Emphasize your ability to handle calls and manage workflows effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Fittleworth Medical's mission. Mention how your background makes you a great fit for their team and how you can contribute to their growth.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fittleworth
✨Know the Company
Before your interview, take some time to research Fittleworth Medical. Understand their services, values, and the specific role of a Customer Service Advisor. This will help you tailor your answers and show genuine interest.
✨Demonstrate Communication Skills
As a Customer Service Advisor, strong communication skills are essential. Be prepared to showcase your ability to handle calls and emails effectively. You might be asked to role-play a customer interaction, so practice clear and empathetic communication.
✨Highlight Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to discuss how you approach problem-solving and how you can apply those skills in managing client orders and prescriptions.
✨Showcase Teamwork
Fittleworth values collaboration within its Customer Service Team. Prepare to discuss how you work well with others, share responsibilities, and contribute to a positive team environment, especially in a fast-paced setting.
