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- Tasks: Support and maintain applications like SharePoint and Dynamics 365 for our team.
- Company: Join a diverse team of over 4,000 experts driving innovation across various sectors.
- Benefits: Enjoy flexible working, health perks, 25 days leave, and a generous pension scheme.
- Why this job: Gain hands-on experience in tech support while contributing to meaningful projects.
- Qualifications: Problem-solving skills and familiarity with SQL, Excel, and Power Platform are essential.
- Other info: We embrace diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
The Application Support team is a 2nd-line response team fully supported to address core application issues that may arise for our 4000+ PA colleagues. The Application Support Analyst role focuses on support, maintenance, and delivery across a wide range of applications such as SharePoint Online, O365, Dynamics 365, Peoplesoft Financials, Concur, and Power BI. This role involves providing resolution to support calls logged with our service desk and ensuring all support tickets are managed against SLA.
This is a customer-facing role requiring excellent verbal and written communication skills with the ability to speak to users of varying technical levels. We strive to review and improve how to get the best out of these technologies. Being based in the Cambridge office, we predominantly support our users by phone, email, and in-person, delivering excellent customer service. The Application Support team provides a great platform to expand your experience and skills needed for support. On-the-job training and access to our training platforms will help understanding while further developing your career at PA.
Flexible working - We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.
Qualifications
- Good problem-solving skills with attention to detail.
- Understanding and experience in any of the following software: SQL, Excel, Power Automate, Power Apps, Other Power Platform suites.
We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you. Apply today by completing our online application.
We recruit, retain, reward, and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.
Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Application Support Analyst employer: PA Consulting
Contact Detail:
PA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific applications mentioned in the job description, such as SharePoint Online and Dynamics 365. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common troubleshooting scenarios related to application support. This will help you demonstrate your analytical abilities and readiness to tackle real-world issues.
✨Tip Number 3
Since this role is customer-facing, work on your communication skills. Consider role-playing with a friend to practice explaining technical concepts in simple terms, which will be crucial when dealing with users of varying technical levels.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Application Support Analyst role, which can be invaluable during your interview.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Application Support Analyst. Familiarise yourself with the technologies mentioned in the job description, such as SQL, Excel, and Power Platform suites.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your problem-solving abilities and any customer service experience, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the Application Support team.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A well-written application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at PA Consulting
✨Understand the Applications
Familiarise yourself with the key applications mentioned in the job description, such as SharePoint Online, O365, and Dynamics 365. Being able to discuss your experience or knowledge of these tools will demonstrate your readiness for the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Highlight your attention to detail and how you approach troubleshooting, as these are crucial skills for an Application Support Analyst.
✨Communicate Effectively
Since this is a customer-facing role, practice articulating technical concepts in simple terms. Be ready to showcase your verbal and written communication skills during the interview, as you'll need to interact with users of varying technical levels.
✨Emphasise Your Adaptability
Discuss your ability to manage time and adapt to changing priorities, especially in a flexible working environment. Mention any experiences where you've successfully balanced multiple tasks or projects, as this aligns with the company's values.
