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- Tasks: Support customers with accounting queries via phone, email, and chat while providing training.
- Company: Join FreeAgent, a fintech leader known for exceptional customer support and a collaborative culture.
- Benefits: Enjoy 33 days holiday, flexible working, private healthcare, and summer 4-day weeks.
- Why this job: Be part of a supportive team that values work-life balance and personal growth.
- Qualifications: Practical accounting experience and strong tech skills are essential; customer service experience is a plus.
- Other info: Initial training in Edinburgh with hybrid working options after 6 months.
The predicted salary is between 29250 - 33450 £ per year.
Our Support Team prides itself on exceptional customer support, and to help us continue this we’re looking for accounting/bookkeeping professionals who are interested in a career in fintech, to complement and grow our experienced team of qualified and part-qualified bookkeepers and accountants. We invest in our people, providing in-house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high-performing team.
The role involves joining as a mid-level Support Accountant, bringing knowledge and hands-on experience of working in the accounting industry to further improve the experience of our customers. You’ll receive structured training and career development while being able to hit the ground running supporting our customers.
Day to day you’d be helping users by:
- being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries
- providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training
- proactively contacting users to see if they need help
- helping people who are interested in the product, but need more information to decide if it’s right for them
- assisting the product teams by testing new features or upgrades to existing functionality
Ideally you’ll:
- have demonstrable practical accounting experience from an accounts assistant role, working in an accounting practice, bookkeeping role, or similar
- have a thorough and robust knowledge of accounting processes, ideally supported by practical experience
- be highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business
- have an awareness of the bookkeeping and accounting software packages available to small business owners
- enjoy providing first-rate customer service and have experience of this from a previous role
Anyone looking to complete their CIMA or ACCA should note that this role will not provide an opportunity to gain the practical experience necessary for these qualifications.
We believe in a strong work-life balance, we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams. At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!
This is a permanent role (Monday to Friday, 9am to 5pm). This role will be based in our Edinburgh office, with an initial training period of at least 6 months. However, after this training period is completed there will be an opportunity to adopt hybrid working, with an agreed pattern of 2 days from the office and 3 days at home each week. Working from home is second nature to us as we have been championing remote working for 16 years.
Our salary bands are £29,250 - £33,450 per annum. Salary bands are linked to performance expectations, to help nurture our culture of learning as well as fairness. A starting salary would likely leave some opportunity for growth within the band.
We pride ourselves on creating a fantastic place to work, including (but not limited to!) the following:
- 33 days holiday (and an extra day for each year you’re with us)
- Flexible/hybrid working
- Private health care
- Life assurance
- 5% matched pension contributions
- Summer 4 day weeks (giving you 8 additional days off!)
- Buy-as-you-earn share schemes
- Sabbatical leave (unpaid)
- Cycle to work scheme
- Wellness webinars
- Focused learning time and learning budgets
- Volunteering day
Customer Support Accountant employer: FreeAgent Holdings Ltd.
Contact Detail:
FreeAgent Holdings Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Accountant
✨Tip Number 1
Familiarise yourself with the latest accounting software and tools that are popular in the fintech industry. Being tech-savvy is crucial for this role, so showcasing your knowledge of these tools during your interactions can set you apart.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Since you'll be the first point of contact for customers, being able to handle queries effectively and empathetically will be key to impressing the hiring team.
✨Tip Number 3
Research StudySmarter's values and culture, particularly their focus on work-life balance and collaboration. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as technical skills.
✨Tip Number 4
Engage with current employees or alumni from StudySmarter on platforms like LinkedIn. This can provide you with insider insights about the company and help you tailor your approach when discussing your fit for the role.
We think you need these skills to ace Customer Support Accountant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accounting experience and customer service skills. Use specific examples from previous roles that demonstrate your ability to support customers effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the fintech industry and how your background aligns with the role of Customer Support Accountant. Mention any relevant software knowledge and your approach to providing excellent customer service.
Showcase Relevant Skills: Emphasise your technical skills, especially your familiarity with accounting software and online engagement tools. Highlight your computer literacy and any experience you have in training or supporting users.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in accounting roles.
How to prepare for a job interview at FreeAgent Holdings Ltd.
✨Showcase Your Accounting Knowledge
Make sure to highlight your practical accounting experience during the interview. Be prepared to discuss specific accounting processes you are familiar with and how they relate to customer support.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with customers, share examples of how you've provided excellent customer service in previous roles. Emphasise your ability to handle queries promptly and effectively.
✨Familiarise Yourself with Fintech Trends
Research the latest trends in fintech and be ready to discuss how they impact customer support in the accounting sector. This shows your enthusiasm for the industry and your commitment to staying informed.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to assist a customer with a complex issue and how you resolved it, as this will demonstrate your critical thinking abilities.
