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- Tasks: Welcome guests, serve food and drinks, and be a night-time problem solver.
- Company: Join citizenM hotels, known for shaking up the traditional hotel experience.
- Benefits: Enjoy flexible schedules, free meals, and global opportunities.
- Why this job: Be part of a fun team that values exceptional service and personal growth.
- Qualifications: A friendly attitude, smart thinking, and empathy are key; English fluency required.
- Other info: Night shifts from 11pm-7am with a dynamic schedule to fit your life.
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they’re sleepy.
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
Your Typical CitizenM Shift Could Include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Cleaning, preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities;
- Handling reservations in our property management system (PMS), including the daily night audit;
- Holding the keys to the castle; responsible for operations during the night shifts;
- Taking care of our guests including in emergency situations.
Do you have what we’re looking for?
To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And You’ll Need To Be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in you. You create positive change.
- Fluent in English. Other language abilities are welcome too!
What’s in it for you?
Please note that we are only able to consider applicants with the right to work in the UK. You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
What We Offer You:
- Living Wage Employer (£13.25 / hour)
- Flexible schedules
- Performance rewards
- Access to citizenM learning and development programs
- Career progression
- Full immersion (training) program for new starters
- Free citizenM experience nights for you (and discounted rate for friends and family)
- Meal & coffee on us during your shift break
- Pension and cycle to work scheme
- citizenM uniform and comfy shoes by On Running
- Hospitality Action membership (well being support)
- Restaurant and bar discounts via CODE for all ambassadors
- Global opportunities - chance to work in other citizenMs around the world
- Referral program - €1000 bonus if your friend joins us too
Typical Shifts Are:
Typical shift: our hotel operates 24/7 with a rotating flexible schedule. The typical night shift hours are; 11pm-7am. We keep things dynamic and take into account your preferences, so you enjoy your other life plans.
citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.
hotel night ambassador employer: citizenM hotels
Contact Detail:
citizenM hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land hotel night ambassador
✨Tip Number 1
Familiarise yourself with citizenM's unique approach to hospitality. They pride themselves on exceptional service and a fun work environment, so showcasing your personality and enthusiasm during any interactions can really set you apart.
✨Tip Number 2
Highlight your multitasking abilities. As a hotel night ambassador, you'll be juggling various roles from customer service to barista duties. Be ready to discuss examples of how you've successfully managed multiple responsibilities in previous jobs.
✨Tip Number 3
Demonstrate your problem-solving skills. The role requires quick thinking and adaptability, especially during night shifts. Prepare to share specific instances where you've effectively resolved issues or improved guest experiences.
✨Tip Number 4
Show your passion for the hospitality industry. Engage with current trends and challenges in the sector, and be ready to discuss how you can contribute to citizenM's mission of shaking up traditional hotel experiences.
We think you need these skills to ace hotel night ambassador
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what citizenM hotels are looking for in a hotel night ambassador. Highlight your ability to multitask and provide exceptional customer service, as these are key aspects of the role.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any previous roles in hospitality or customer service, and showcase your ability to work during night shifts.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for the hospitality industry and your enthusiasm for working at citizenM. Mention specific qualities they value, such as being a smart thinker and having a genuine touch with guests.
Showcase Your Personality: Since citizenM values individuality, let your personality shine through in your application. Use a friendly tone and share anecdotes that demonstrate your problem-solving skills and ability to create a positive atmosphere for guests.
How to prepare for a job interview at citizenM hotels
✨Show Your Personality
As a hotel night ambassador, your role is all about making guests feel welcome. Be yourself during the interview and let your personality shine through. Share anecdotes that highlight your friendly nature and ability to connect with people, even when they’re sleepy.
✨Demonstrate Multitasking Skills
The job requires juggling various tasks from customer service to barista duties. Prepare examples of how you've successfully managed multiple responsibilities in previous roles. This will show that you can handle the dynamic environment of a hotel at night.
✨Emphasise Problem-Solving Abilities
Being a night ambassador means you'll face unexpected situations. Think of times when you've resolved issues creatively or efficiently. Highlighting your problem-solving skills will demonstrate that you're ready for the challenges of the role.
✨Research CitizenM's Values
Familiarise yourself with CitizenM's commitment to exceptional service and fun work culture. During the interview, express how your values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
