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- Tasks: Join our team to clean and maintain guest rooms, ensuring top-notch hygiene and comfort.
- Company: HotelCare is a leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, free lunch, and career progression opportunities.
- Why this job: Be part of a dynamic team that values excellence and sustainability in hospitality.
- Qualifications: Experience in housekeeping preferred; must be adaptable, detail-oriented, and customer-focused.
- Other info: Driving licence is a plus; weekend availability and travel to different hotels required.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work weekends.
Key Requirements:
- Driving licence is an advantage.
- Working weekends is required.
- Comfortable with travelling to different hotels by train and bus.
Job Overview:
HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description Key Responsibilities:
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification:
Experience Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Aware of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Room Attendant-Mobile Team employer: HC Facility Management Limited
Contact Detail:
HC Facility Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant-Mobile Team
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in the hospitality industry. Understanding these will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your flexibility and willingness to work weekends and travel between hotels. This is crucial for the Room Attendant-Mobile Team role, so make sure to express your readiness to adapt to varying schedules.
✨Tip Number 3
If you have a driving licence, mention it! Even though it's an advantage rather than a requirement, it can set you apart from other candidates and show your commitment to the role.
✨Tip Number 4
Prepare to discuss your previous experience in housekeeping or similar roles. Be ready to share specific examples of how you've maintained cleanliness and guest satisfaction in past positions.
We think you need these skills to ace Room Attendant-Mobile Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise skills like attention to detail, time management, and customer service, as these are crucial for the Room Attendant position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hospitality industry. Mention your flexibility to work weekends and your ability to travel between hotels, as these are key requirements.
Highlight Relevant Experience: If you have previous experience in cleaning or hospitality, be specific about your responsibilities and achievements. Use examples that demonstrate your ability to maintain high cleanliness standards and provide excellent guest service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at HC Facility Management Limited
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice the small things that make a big difference in cleanliness and guest satisfaction. Share specific examples from your past experience where your keen eye for detail improved service.
✨Demonstrate Your Flexibility
Since the role requires working weekends and potentially varying hours, it's important to convey your flexibility. Be prepared to discuss your availability and willingness to adapt to the needs of the company, showing that you can handle the dynamic nature of the job.
✨Emphasise Teamwork and Independence
This position involves both working as part of a team and independently. Be ready to talk about your experiences in both settings. Share how you collaborate with others while also being self-motivated to complete tasks efficiently on your own.
✨Prepare for Customer Service Scenarios
Excellent customer service is key in this role. Think of scenarios where you provided outstanding service or handled difficult situations with guests. Practising these examples will help you articulate your approach to guest interactions during the interview.
