Customer Services Assistant

Customer Service Assistant for TransPennine Express (TPE) at Carlisle Station Pay Rate: £13.20 per hour. Hours: Full Time (39 hours). Shifts: Rotational shifts between 6am and 9pm, including some weekends. Applicants must be 18 years or over to perform certain responsibilities or work on specific shifts. We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK, we are committed to delivering a First-Class service consistently. As a Customer Service Assistant, you will: Operate platform trucks for train-side deliveries (full training provided). Load and unload catering equipment and stock from TPE trains. Assemble orders and manage stock control. Comply with Health & Safety and Food Hygiene Regulations. Why join us as a Customer Service Assistant? At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities and a host of benefits: Employee Discounts: Up to 50% off on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc. Up to 75% discount on SSP brands during work hours. Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply). Learn while you Earn: Access to training, apprenticeships, and development programs. Internal Growth Opportunities: 70% of our Managers are promoted internally. Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones. Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave. Inclusive Culture: Support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more. Financial Support: UK Pension Plans, Life assurance, Share Incentives, Cycle to Work Scheme, competitive pay, Earned Pay advances, and loans up to £5000. Referral Rewards: £400 for successful referrals. Holiday Allowance: 28 days pro-rata, including Bank Holidays. Rewards & Recognition: RG Stars, Extra Mile Vouchers, etc. Travel and Leisure Pass: For TPE after probation. Interested in joining Rail Gourmet? Apply now and start the best part of your journey as a Customer Service Assistant. SSP is proud to be an equal-opportunity employer, seeking talented individuals from diverse backgrounds, skills, and perspectives. #J-18808-Ljbffr