IT 2nd Line Support Engineer

Department: Technology Bolton 12 month FTC Description Sumer is a leading professional services group focused on supporting regional SMEs across the UK and Ireland. Backed by private equity, we are bringing together high-quality accountancy firms, creating a national group with deep local roots. This is an exciting opportunity to join our Hub Support team, working on-site in Bolton. You’ll play a hands-on role in supporting day-to-day IT needs as we strengthen our internal IT capabilities. This is a 12 month fixed term contract, to be based in Bolton Key Responsibilities We are looking for a proactive 2nd Line Support Engineer , to support core systems like Sumer Connect and Mimecast, and help streamline communication and collaboration tools such as Microsoft 365 and Teams. Key Responsibilities Support day-to-day IT operations including user issues, Teams setup, and message delivery. Manage user lifecycle tasks in Microsoft 365, including removing / deactivating old users. Set up and maintain distribution lists, shared mailboxes, and permissions. Work with tools including Sumer Connect, Mimecast, and Teams. Assist in reducing reliance on third-party MSPs by providing in-house support and documentation. Respond to support tickets efficiently and proactively seek to resolve recurring issues. Contribute to internal documentation and evolving support processes. Support local integrations into shared systems and platforms. Communicate clearly with non-technical users in a professional services environment. Skills, Knowledge and Expertise Strong experience in a 2nd line support role, ideally within a professional services setting (accountancy, legal, or consulting). Comfortable working on-site in a hands-on capacity within a small, lean local team. Experience with Microsoft 365 (Exchange, Teams, SharePoint), Active Directory, and remote support tools. Familiarity with Mimecast and general email/delivery troubleshooting. Ability to work proactively and independently, with good judgment on when to escalate. Confident communicator who can support users at all levels in a friendly and professional manner. Flexible and adaptable – able to support a changing structure and handle ambiguity #J-18808-Ljbffr