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- Tasks: As a Telesales Executive, you'll manage customer accounts and drive sales through calls and upselling.
- Company: Join Campbell Brothers, a historic butcher with a commitment to ethical sourcing and quality meats.
- Benefits: Enjoy perks like healthcare cash plans, discounts, a pension scheme, and 28 days holiday.
- Why this job: Be part of a dynamic team in a fast-paced environment, making a real impact in the food industry.
- Qualifications: Sales experience is preferred; strong communication and organisational skills are essential.
- Other info: This role offers opportunities for personal growth and development within a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Campbell Brothers have been Catering Butchers since 1902, first established as one of the oldest traditional catering butchers. We pride ourselves on creating long-term partnerships. Ethical sourcing, animal welfare, sustainability, provenance and traceability are all paramount to everything we stand for. We are a local butcher with nationwide supply, with our depots based in London and Edinburgh. Both sites are BRC accredited and are managed by passionate people with many years of experience in the meat industry, supplying the UK with a full range of top restaurant quality meats along with our outstanding reputation.
Campbell Brothers also forms part of the Bidfresh Group, a principal British supplier of fresh meat, fish and produce to the catering industry; a national supplier with strong local heritage. The spectrum of our client base reaches from care homes to Michelin star restaurants, and our vision is to be every chef’s first choice for fresh ingredients.
If you are enthusiastic and actively seek to understand the specific needs of our different customers, look to regularly exceed their expectations and enjoy working in a fast-paced environment, then this is an exciting time for you to join a dynamic team within a leading food services business.
What we can offer you:
- Health care cash plan which gives you money back on everyday medical costs such as prescriptions, opticians, dentists, 24/7 access to a Digital GP and more!
- Access to free confidential support and counselling
- Discount to a number of high street brands
- Employee saving scheme
- Bonus scheme
- Pension scheme which offers 3% employer contribution and 5% employee with the option for you to increase your contributions
- 28 days holiday (including bank holidays)
A bit about this role:
The role of Telesales Executive within Campbell Brothers is to maintain, develop and maximise our customer base, working to achieve our sales targets. You will be responsible for a portfolio of accounts which will be local caterers; to input customers’ regular orders onto our computer system, whilst prompting the customer on products they may have forgotten and offering special deals available - ensuring you deliver excellent service at all times.
If you excel at understanding the exacting needs of customers, regularly exceed their expectations, thrive on selling and enjoy working in a fast-paced, targeted environment, then this is an exciting opportunity for you to join us!
We like to keep things as straightforward and simple as possible, below is an overview of what the role entails:
- Taking incoming and making outgoing calls to take our customers' orders.
- Upselling to customers to increase the order value and introduce new promotions, products not previously ordered in order to achieve sales targets.
- Developing all sales opportunities within the existing customer accounts through careful analysis of on-screen data and account statistics.
- Calling down-trading customers to establish the reason for loss of spend, regaining lost business where possible.
- Help design menus.
- Offer advice for seasonality, provenance and sustainability.
- Working with our customers for menu costing.
- Prospecting new business, including cold calling.
- Develop a strong working relationship with Business Development Managers.
You’ll have:
- Previous sales experience, preferably within foodservice (meat experience is preferable but not essential).
- Sales focused and will deliver against targets.
- Highly organised with effective time management skills.
- Assured and professional communication, both written and verbal.
- Adept in the art of conversation and inspire our clients' confidence in you.
- Driven and motivated by targets with the personal resilience to work well under pressure.
- Accountability - ensuring effective communication at all times with our clients.
- Handling complaints, finding solutions where and when required, ensuring excellent management of accounts.
- Confident in your approach to calling.
- Good telephone manner, taking calls in a professional, courteous and timely way.
- A team player.
- Great planning, prioritising, organisational skills and punctuality.
- Positive, friendly and can-do attitude.
- Confidence and assertiveness to achieve goals in a respectful and positive manner.
About us:
We’re Bidfresh. A fast-growing team of fresh food experts in a collection of regional businesses across the UK. We’re a big business with big ambitions. We succeed by focusing on the detail, going the extra mile to find the best products, building relationships with our partners, and supporting our teams to develop and grow. Our work is full of excitement, care and a big sense of achievement. Our ‘Fresh’ values guide the way. Make our journey your journey, and take your first small steps towards a big career adventure.
Rewards and benefits:
We’ve created a benefits package that is designed to support you and reward your hard work. Every employee (subject to completion of probation) is automatically entitled to:
- Discounts: Save on Bidfresh products, high street shopping, travel, and cinema tickets.
- Free parking: Free parking at our sites.
- Health care cash plan: Access to a health care cash plan.
- Confidential support and counselling: Access to free confidential support and counselling.
- Pension scheme: Access to a pension scheme.
- A minimum of 28 days holiday entitlement.
Telesales Executive employer: BIDFRESH LIMITED
Contact Detail:
BIDFRESH LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Executive
✨Tip Number 1
Familiarise yourself with the foodservice industry, particularly the meat sector. Understanding the products and services offered by Campbell Brothers will help you engage more effectively with potential customers during your calls.
✨Tip Number 2
Practice your telephone communication skills. Since much of the role involves making and receiving calls, being able to convey confidence and professionalism over the phone is crucial. Consider role-playing with a friend or family member to refine your approach.
✨Tip Number 3
Research common challenges faced by caterers and how Campbell Brothers can address these issues. Being knowledgeable about customer pain points will allow you to tailor your conversations and upsell effectively.
✨Tip Number 4
Network with professionals in the foodservice industry. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals or recommendations for your application.
We think you need these skills to ace Telesales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, particularly in the foodservice industry. Emphasise any achievements related to meeting or exceeding sales targets, as this will resonate with the hiring manager.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Campbell Brothers that appeal to you, such as their commitment to ethical sourcing and sustainability, and how your skills align with their needs.
Showcase Communication Skills: Since the role involves a lot of telephone communication, highlight your verbal communication skills. Provide examples of how you've successfully engaged customers over the phone and resolved issues effectively.
Demonstrate Customer Focus: Illustrate your ability to understand and meet customer needs. Share examples from your previous roles where you exceeded customer expectations or developed strong relationships with clients, as this is crucial for the Telesales Executive position.
How to prepare for a job interview at BIDFRESH LIMITED
✨Know Your Product
Familiarise yourself with Campbell Brothers' range of products and their unique selling points. Understanding the quality and sourcing of the meats will help you confidently discuss them during the interview.
✨Demonstrate Sales Skills
Prepare to showcase your previous sales experience, especially in foodservice. Be ready to discuss specific examples where you've successfully upsold or developed customer relationships.
✨Practice Your Communication
Since the role is telephone-based, practice your verbal communication skills. Ensure you can convey information clearly and professionally, as well as handle potential objections or questions from customers.
✨Show Enthusiasm for Customer Service
Express your passion for exceeding customer expectations. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this aligns with the company's values.
