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- Tasks: Lead a team managing customer forecasts and supply chain planning.
- Company: Join Birds Eye, the UK's top frozen food brand with a rich heritage.
- Benefits: Enjoy hybrid working, competitive salary, up to 25% bonus, and excellent perks.
- Why this job: Make a real impact in a dynamic team focused on growth and sustainability.
- Qualifications: Experience in customer/demand planning within FMCG; leadership skills required.
- Other info: Be part of a diverse culture that values teamwork and personal development.
The predicted salary is between 32000 - 48000 £ per year.
Leeds or Woking based with Hybrid working. Competitive salary, up to 25% bonus and excellent benefits package.
We have an excellent opportunity available for you to grow your career and make a difference at Birds Eye! As the Customer Operations Manager, you’ll be leading a team of planners, have ownership of one of our top 6 grocery retailer accounts, where you’ll be the point of contact for this customer in all Supply Chain/Demand Planning related matters.
About the role… This is a key role within our Supply Chain team, the primary function of this role is to manage the business forecast with a customer lens, focusing on and improving the accuracy of the 0-12 month forecast horizon. You’ll be required to make sure that all internal stakeholders are updated with timely information (Commercial, Demand Planning, Logistics, Customer Service). You will also be responsible for:
- Alignment of Birds Eye and Customer forecasts through analysis and manipulation of both companies ordering and reporting systems.
- Working with the internal Sales team to review the forecast accurately and phase in line with the agreed customer sales and intake plans.
- Working with customers supply chain teams to effectively plan promotions, NPD, range changes, seasonal changes and to drive the sales plan forward supporting them to improve on shelf availability within their stores.
- Attendance and key input for key S&OP meetings.
- Working collaboratively to lead, facilitate and strengthen the customer relationship while maintaining high standards of service and forecast accuracy.
- Supporting and developing talent - career & Succession Planning.
About you… You’ve previous experience of working in a customer/demand planning environment within an FMCG organization. Used to motivating and managing a team, you’ve a desire for continuous improvements, can prioritise effectively and work under pressure. We look for people who are focused on getting results, embrace learning and bring positive energy, combining initiative with a sense of teamwork and collaboration.
Supervisory/leadership experience. Ability to develop effective working relationships, both internally & externally and be a good team player. Excellent time management skills and organisational skills. High proficiency in Windows/Microsoft based products.
What we can offer you… We’re on an exceptional adventure and offer a truly purpose led career and we aim to empower each employee and promote their personal growth all the while ensuring business needs are met now and into the future. An ambitious employer with recognized brands and growth potential. A culture where you’re part of a team, where you feel encouraged to make a difference. The potential to progress your career across different areas of the Nomad Foods Group.
Who are we… This is a great time to join us! Birds Eye, owned by Nomad Foods, is the UK’s/Ireland’s no.1 branded frozen food company and is comprised of the Birds Eye, Goodfella's, Aunt Bessie’s and Green Cuisine brands. Selling its first products in 1946, we have been providing high-quality frozen food for generations, and our iconic portfolio of fish, vegetable and chicken products now also includes a meat-free range, pizzas and roast joints and accompaniments. 2024 marks 100 years since our founder, Clarence Birdseye, invented the process behind frozen food as we know it today and we are immensely proud of our heritage as we continue to endeavour to serve the nation with better food, promoting the nutritional benefits and convenience of frozen food and the role it plays in helping reduce food waste. At Nomad Foods we’re proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.
Customer Operations Manager employer: Birds Eye UK & IE
Contact Detail:
Birds Eye UK & IE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Familiarise yourself with Birds Eye's product range and their supply chain processes. Understanding their key grocery retailer accounts and how they operate will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of Birds Eye, especially those in customer operations or supply chain roles. They can provide valuable insights into the company culture and expectations for the Customer Operations Manager position.
✨Tip Number 3
Prepare to discuss your experience in demand planning and team management. Be ready to share specific examples of how you've improved forecast accuracy or enhanced customer relationships in previous roles.
✨Tip Number 4
Showcase your leadership skills by highlighting any initiatives you've led that resulted in process improvements or team development. This will demonstrate your ability to support and develop talent within the organisation.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer and demand planning, especially within the FMCG sector. Use specific examples that demonstrate your leadership skills and ability to manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Birds Eye and how your background aligns with their needs. Mention your experience with supply chain management and your commitment to continuous improvement.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft products and any other tools you’ve used for forecasting and reporting. Highlight your time management and organisational skills, as these are crucial for the Customer Operations Manager role.
Prepare for Potential Questions: Think about how you would answer questions related to team management, stakeholder communication, and handling pressure. Be ready to discuss specific scenarios where you've successfully improved forecast accuracy or customer relationships.
How to prepare for a job interview at Birds Eye UK & IE
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Operations Manager. Familiarise yourself with supply chain management, demand planning, and how to effectively manage customer relationships. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your previous leadership experiences. Share specific examples of how you've motivated teams, managed conflicts, and driven results. Highlight your ability to develop talent and support career progression within your team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in a customer/demand planning context. Think about past challenges you've faced and how you overcame them, particularly in relation to forecasting accuracy and collaboration with internal and external stakeholders.
✨Demonstrate Your Analytical Skills
Since the role requires analysis and manipulation of data, be ready to discuss your experience with forecasting and reporting systems. Provide examples of how you've used data to improve processes or outcomes, and be prepared to explain your approach to ensuring forecast accuracy.
