Customer Success Manager – 1687349

Customer Success Manager Reference code: 1687349 Location: USA Salary: N/A Apply Now About Are you a highly motivated and relationship-driven individual seeking to make a significant impact in the software solutions industry? We are looking for a Customer Success Manager to join our dynamic team at the forefront of reshaping how organizations harness the power of cutting-edge technology. Job Description Key Responsibilities Deep Product Understanding: Develop an in-depth understanding of our innovative products and services to provide expert guidance to our valued customers. Account Management: Act as the primary point of contact for customers, managing their accounts on both technical and business levels. Customer Support: Provide exceptional customer support by resolving issues and managing escalations when necessary. Product Onboarding: Assist new customers with end-to-end product onboarding, ensuring a seamless integration process. Success Planning: Develop and implement success plans to enhance adoption rates and overall customer satisfaction. Feature Utilization: Handle release notes and guide customers in utilizing new features effectively. Upsell Opportunities: Identify and lead upsell opportunities, contributing to both customer and company growth. Collaboration: Demonstrate strong collaboration and teamwork skills by working closely with sales, marketing, and product teams to ensure customer needs are met. Qualifications: Bonus Points: Experience selling to large enterprises, working on application/api/access cybersecurity solutions, or previous roles in devtool companies securing access. Additional Qualifications: A passionate self-starter with adaptability to a fast-changing environment, excellent interpersonal and communication skills, and an understanding of developer-focused products. Experience: Minimum of two years as a Customer Success Manager, five years as a Product Manager, or three years as a hands-on Software Engineer. #J-18808-Ljbffr