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- Tasks: Support vulnerable children by managing a helpline and connecting them with advocates.
- Company: Barnardo's is dedicated to advocating for children's rights across England and Wales.
- Benefits: Enjoy discounts at major retailers, health cash plans, and a supportive work environment.
- Why this job: Make a real difference in children's lives while working with a passionate team.
- Qualifications: Effective communication skills and a calm demeanor are essential for this role.
- Other info: Position requires MoJ security clearance and offers opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Barnardo’s: Your Rights, Your Voice is commissioned by the Ministry of Justice to provide advocacy and children’s rights services to children being held in custody. The administration team provides essential support to this national service spanning England and Wales, with the service working in a total of five secure establishments and one secure children’s home. This service supports and assists young people to access available services and entitlements, together with resolving any issues relating to their welfare, care and treatment whilst detained.
An essential task for the administration team is to manage a helpline for children in need of support within custody, which involves taking messages from children who phone the helpline and then informing the relevant onsite Barnardo’s team of the request for support. As a result, it is vital that the post holder has a calm and patient manner and will do all they can to help children who are sometimes frustrated and upset.
Due to the geographical spread of this service, it is also important that the post holder is an effective communicator with a professional and helpful approach to providing remote support to colleagues based in challenging environments.
The service has strict and challenging reporting deadlines and the successful candidate will be confident in producing data and interrogating data and play an active role in presenting during commissioner meetings.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should demonstrate an understanding of the context of the service described.
Comments from staff who work in the service:
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"As an administrator at Your Rights Your Voice, you get to work with a lovely bunch of people spread all across the country at different establishments, united by the common goal of supporting and giving a voice to some of the most vulnerable and let-down children in society. Through answering the helpline, you can support children by listening to their feelings and needs, making them feel heard and valued, and then put them in touch with a local advocate who can further help and support the child. Every day is different and varied, and whatever the task is, you know that it is meaningful and worthwhile as it contributes to the running of the service which positively impacts children in custody across the country".
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Working with a supportive and caring team
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Knowing the work you do is helping vulnerable children
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Having agency in some of the work you are doing and being able to contribute ideas
The position is subject to MoJ security clearance, checks and vetting, and also includes Baseline Personnel Security Standard and Enhanced DBS.
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Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
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20% discount at Barnardo’s stores
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Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
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Free access to round the clock employee assistance program for advice and support
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Access to Barnardo’s Learning and Development offer, Discounts at 100’s of retailers
Employee suggestion scheme
Company pension
Employee Assistance Programme
Find out more
Service Administrator F employer: Barnardos
Contact Detail:
Barnardos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator F
✨Tip Number 1
Familiarize yourself with the specific needs and challenges faced by children in custody. Understanding their rights and the support services available will help you communicate effectively during the interview.
✨Tip Number 2
Highlight your experience in handling sensitive situations, especially when dealing with vulnerable individuals. Share examples of how you've maintained a calm demeanor while providing support.
✨Tip Number 3
Prepare to discuss your data management skills. Be ready to explain how you have previously produced and analyzed data, as this is crucial for the role and will demonstrate your ability to meet reporting deadlines.
✨Tip Number 4
Show your enthusiasm for working in a team that supports children's rights. Express your commitment to making a positive impact on the lives of vulnerable children, as this aligns with the core values of Barnardo's.
We think you need these skills to ace Service Administrator F
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and person specification. Highlight your relevant skills and experiences that align with the responsibilities of a Service Administrator, especially in supporting vulnerable children.
Tailor Your Application: Customize your CV and cover letter to reflect your understanding of the service's context. Mention specific experiences where you demonstrated patience, effective communication, and data management skills.
Showcase Relevant Experience: Include examples from your past work or volunteer experiences that illustrate your ability to handle sensitive situations, support individuals in distress, and work collaboratively in a team environment.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any errors. Ensure that your documents are clear, concise, and professional, as attention to detail is crucial for this role.
How to prepare for a job interview at Barnardos
✨Show Empathy and Understanding
Given the sensitive nature of the role, it's crucial to demonstrate your ability to empathize with vulnerable children. Share examples from your past experiences where you successfully supported individuals in distressing situations.
✨Communicate Clearly and Professionally
Effective communication is key in this position. Practice articulating your thoughts clearly and professionally, especially when discussing how you would handle calls from children in need of support.
✨Highlight Your Organizational Skills
The role involves managing a helpline and adhering to strict reporting deadlines. Be prepared to discuss your organizational skills and provide examples of how you've managed multiple tasks efficiently in previous roles.
✨Demonstrate Data Handling Competence
Since the position requires confidence in producing and interrogating data, be ready to discuss your experience with data management. Mention any relevant tools or software you are familiar with that can aid in this process.
