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- Tasks: Coordinate work schedules with tenants and ensure smooth communication about project progress.
- Company: Join a dynamic team focused on enhancing community living through effective repair projects.
- Benefits: Enjoy a competitive hourly rate and the opportunity to gain valuable experience in a supportive environment.
- Why this job: Make a real impact by improving tenant satisfaction while developing your customer service skills.
- Qualifications: No prior experience required, but a customer-focused attitude is essential.
- Other info: This is a temporary role based in Letchworth, ideal for those looking to gain hands-on experience.
Based in Letchworth
Temporary contract £14.09 Per Hour PAYE
Scattered addresses, main office is in Letchworth SG6
Needs to drive
Work is a SHDF retrofit project; previous experience not necessary but desirable.
Main duties and responsibilities:
- To work closely with the tenant to arrange work schedules that are satisfactory for both our client and the tenant.
- To ensure that operatives communicate in a timely and accurate manner about the progress of work, to enable the post-holder to communicate updates to the tenant.
- To re-schedule jobs in the event of an unplanned absence of an operative, and to contact the customer directly to agree any changes.
- To write letters to residents affected by works in conjunction with supervisors/surveyors/managers and also the PR & Comms team if the numbers of recipients dictates.
Overall context and purpose of the role:
The resident liaison officer is responsible for working closely with the tenant to agree work schedules, to ensure that intrusive or disruptive repair works are completed quickly and efficiently in a way that is satisfactory for both our client and tenant. The post-holder will use the necessary customer-focused skills to negate the escalation of complaints, and ensure resulting actions are managed to achieve the desired outcome of our client and the tenant. The post-holder will support the repairs function in delivering an efficient and effective service for our customers while achieving value for money.
Resident Liaison Officer employer: Daniel Owen Ltd.
Contact Detail:
Daniel Owen Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the SHDF retrofit project and its objectives. Understanding the context of the work will help you communicate effectively with tenants and manage their expectations.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication and relationship-building with tenants. Practice active listening and empathy to better address their concerns.
✨Tip Number 3
Get comfortable with scheduling and rescheduling tasks. Being organised and adaptable will be key in managing the work schedules and ensuring smooth operations during any disruptions.
✨Tip Number 4
Network with professionals in the housing and construction sectors. Building connections can provide insights into best practices and may even lead to recommendations for your application.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Resident Liaison Officer. Highlight key skills such as communication, customer service, and problem-solving that are essential for this position.
Tailor Your CV: Make sure your CV reflects relevant experience or skills that align with the role. Even if you don't have direct experience, emphasise transferable skills like teamwork, organisation, and any customer-facing roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you're interested in the Resident Liaison Officer position. Mention your understanding of the importance of effective communication with tenants and how you can contribute to a smooth workflow.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-presented application shows attention to detail, which is crucial for the role of a Resident Liaison Officer.
How to prepare for a job interview at Daniel Owen Ltd.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the SHDF retrofit project and think about how your skills can contribute to effective communication between tenants and operatives.
✨Showcase Your Communication Skills
Since the role heavily relies on communication, be prepared to demonstrate your ability to convey information clearly and effectively. Think of examples where you've successfully managed communication in challenging situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you had to reschedule work or handle tenant complaints, and explain how you approached these situations to achieve a satisfactory outcome.
✨Highlight Customer-Focused Experience
Even if you don't have direct experience as a Resident Liaison Officer, highlight any customer service roles you've held. Emphasise your ability to empathise with customers and resolve issues efficiently, which is crucial for this position.
