Customer Service Representative 1(Temp)

Social network you want to login/join with: Customer Service Representative 1 (Temp), Port Talbot Location: Port Talbot, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 95f722a90d94 Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: Working at Freudenberg: We will wow your world! Responsibilities: Be the first point of contact for customer queries related to sales, execution, installations, and communications. Build and maintain strong relationships with internal and external customers. Resolve customer claims and complaints fairly, effectively, accurately, and timely, in accordance with consumer laws. Collaborate with other departments to execute orders. Monitor and track lead-time, order/production status, and keep customers updated. Provide status updates upon request. Assist in developing improvement plans based on customer feedback. Qualifications: Proven customer support experience in a manufacturing environment; oil and gas experience is desirable. Excellent IT skills; proficient in Microsoft Office Suite. Strong verbal and written communication skills; excellent interpersonal skills. Track record of meeting targets and deadlines; able to work well under pressure. Detail-oriented; comfortable working with figures, calculations, and technical drawings. Ability to read and understand technical drawings is desirable. #J-18808-Ljbffr