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For Companies At a Glance
- Tasks: Help customers succeed by providing support and guiding them through onboarding.
- Company: Join a dynamic IT services company focused on customer satisfaction and innovation.
- Benefits: Enjoy full-time hours, potential remote work, and opportunities for personal growth.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Entry-level position perfect for high school and college students looking to kickstart their career.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a highly motivated and customer-focused Customer Support and Onboarding Coordinator to join our team. This dual-role position is designed for someone passionate about helping customers succeed, providing excellent support, and ensuring a smooth onboarding experience. The ideal candidate will serve as the first point of contact for customer inquiries while also playing a key role in educating and training new customers to achieve their goals with our product or service.
Key Responsibilities:
- Customer Support: Respond promptly to customer inquiries via email, chat, phone, and other support channels.
- Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team as needed.
- Maintain accurate records of customer interactions in our CRM or support software.
- Identify recurring issues and provide feedback to improve user experience.
- Develop and update FAQs, help articles, and other self-service resources to empower customers.
- Customer Onboarding & Training: Guide new customers through the onboarding process, ensuring they understand and can effectively use our product or service.
- Conduct personalized training sessions (virtual or in-person) tailored to customer needs.
- Create and deliver training materials, including videos, webinars, and user guides.
- Act as a proactive resource to customers during the critical onboarding period, ensuring adoption and satisfaction.
- Monitor customer progress during onboarding and provide timely follow-ups to address any roadblocks.
Key Qualifications:
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and a proactive attitude.
- Ability to explain technical concepts to non-technical users.
- Familiarity with CRM and support tools (e.g., Zendesk, Intercom, HubSpot) is a plus.
- Experience creating training materials or delivering training sessions is an advantage.
Customer Support and Onboarding Coordinator employer: LEVL Telematics
Contact Detail:
LEVL Telematics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Onboarding Coordinator
✨Tip Number 1
Familiarise yourself with our product or service inside out. Understanding the features and benefits will not only help you answer customer queries effectively but also enable you to guide new customers through the onboarding process with confidence.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical concepts in simple terms. Practising how to convey complex information clearly can make a significant difference when assisting customers who may not be tech-savvy.
✨Tip Number 3
Gain experience with CRM and support tools like Zendesk or Intercom. Familiarity with these platforms will not only streamline your workflow but also demonstrate your readiness to hit the ground running in this role.
✨Tip Number 4
Consider creating a mock training session or materials to showcase your ability to educate others. This could be a great way to demonstrate your skills during interviews and show how you can contribute to our onboarding process.
We think you need these skills to ace Customer Support and Onboarding Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and onboarding. Emphasise any roles where you've helped customers succeed or provided training, as this aligns with the job's key responsibilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your proactive approach to problem-solving. Mention specific examples of how you've successfully assisted customers in the past, showcasing your communication skills.
Showcase Technical Skills: If you have experience with CRM tools like Zendesk or HubSpot, be sure to mention it. Highlight any familiarity with creating training materials or conducting training sessions, as these are valuable assets for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at LEVL Telematics
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond to assist someone in the past, as this role is all about ensuring customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your ability to think on your feet and provide solutions, as this will be crucial in the role.
✨Familiarise Yourself with Relevant Tools
If you have experience with CRM or support tools like Zendesk or HubSpot, mention it! If not, do a bit of research beforehand to show that you're proactive and willing to learn.
✨Prepare for Training Scenarios
Since the role involves onboarding and training customers, be ready to discuss how you would approach creating training materials or conducting a training session. Think about how you can make complex concepts easy to understand for non-technical users.
